Appraiser

4 months ago

Edmonton, Canada CARSTAR Canada Partnership, LP. Full time
Reports To

Store Manager

Department

Front Office

Job Summary & Qualities

The Appraiser is responsible for providing customers with timely and friendly appraisals, with the ultimate goal of closing the sale to maintain a high closing ratio. The appraiser must handle communication with the adjuster and customer regarding status of the vehicle. This position is often the main point of contact with CARSTAR for the customer, so The Appraiser must strive to represent the Company in a professional manner. The Appraiser should have an outgoing personality, enjoy meeting people, calling on accounts and possess a classic background in sales or marketing and a good understanding of appraising and insurance claims procedures and policies. The Appraiser must be able to make common sense decisions, be a self motivator, use excellent communication skills, both verbal and written, and portray a professional business image. It is imperative that this person possess a good work attitude and foster a positive team spirit in support with the overall philosophy of the company and fellow employees.

Accountability and Responsibility of PositionCustomer Service


• Inspect qualified vehicles and write damage appraisals.
• Responsible for handling all appraisals, work authorizations, repair orders, supplements and warranties when dealing with the customer, striving to maintain and improve closing ratio for the company.
• Follow up on customer appraisals, in order to increase closing ratio; also can develop and implement follow-up program on appraisals.
• Ongoing communication with adjuster, production staff and customer regarding repair status.
• Inspect repair and meet with customer when picking up vehicle to ensure customer satisfaction.
• Work to resolve any customer concerns or dissatisfaction with the work or the Company.
• Responsible for maintaining consistent sales volume to meet or exceed company goals.

Coordinating Staff to Achieve Sales Goals


• Update and organize WIP report for daily production meetings
• Participate in daily production / release meetings in order to provide key information to managerial staff.
• Update WIP report based on production meeting findings, copy report.
• Provide report to detail department and CSR reception
• Cooperate with staff in planning meetings and schedules
• Work with promotional representative to develop methods of follow-up and touches, such as follow-up and thank-you letters, props and other methods of maintaining constant contact and presence with agents, dealers, fleets and businesses
• Participate in monthly company meetings and be willing to attend any and all training programs to enhance performance both personally and professionally


• Follow the CQS customer greeting processes with all individuals
• Utilizing the tools in the CQS appraisal and best practices process.
• Captures consistently, utilizing the vehicle assessment forms, all customer and vehicle information, detailed vehicle damage entries and prior damages as per CQS requirements.
• Follows the standard imaging process on all potential insurance appraisals
• Will add explanation lines to necessary image or repair line entries on all appraisals
• Ensure that we use most commonly missed “ forgettables” found in insurance guidelines or on the CQS vehicle assessment sheets
• Follow best practises when generating appraisals to achieve 95% accuracy 100% of the time – attention to detail

Administration of RO Package


• Ensure all parts are ordered correctly and in a timely fashion
• Ensure customer authorization is received from owner before proceeding with parts order
• Parts ordering and back orders are documented in the file
• Communicate to customers any outstanding moneys owing at time of authorization and at least 24 hours prior to delivery of vehicle
• All authorizations, warrantee and CSI cards are completely filled out as per CQS vehicle release package criteria
• Will utilize QA checklist to validate repairs completed per appraisal and that it meets CARSTAR’s and the store managers impeccable repair standards.
• Signs off final inspection section of QA checklist validating vehicle is ready for delivery

Experience/Skill Requirements

• At least one year’s experience in Management or in the industry.
• Knowledge of products used in Facility.
• Functional/Technical Knowledge:

  • Management Software (Mitchell and/or Summit) – INTERMEDIATE
  • Microsoft Office Software (Word, Excel, Outlook) – INTERMEDIATE
  • Estimating Software (Audatex and/or Mitchell) – INTERMEDIATE
  • WHMIS
  • First Aid
  • Work independently without close supervision
  • Flexible/adaptable to constant change
  • Strong tact and diplomacy; ability to interact with all levels of personnel
  • Highly organized, analytical and motivated; ability to handle multiple concurrent assignments
  • Ability to prioritize, organize and plan work under own initiative
  • Strong communication skills (written and verbal)
Occupational Qualifications
  • General Physical Skills (carrying, lifting – 100 lbs, squatting, kneeling, pushing, standing, sitting, walking, reaching, pulling extensively)
  • Repetitive motion
  • Driving, must have valid DL

• On-the-Job Exposure to the following elements:

**This position is for an independently owned and operated location and notwith CARSTAR CANADA SPV LP. All employment related decisions including: hiring, firing, scheduling, andrate of pay are determined by the independent franchise owner.

Powered by

Book an AppointmentSelect A Method

On LocationAppointment at the supplier location.

Photo AppraisalYou will receive an email invitation to guide you in submitting pictures.

The time slots below are currently available. Please select your preferred time.

#J-18808-Ljbffr

  • Appraiser

    2 months ago

    Edmonton, Canada CARSTAR Canada Partnership, LP. Full time

    The Appraiser is responsible for providing customers with timely and friendly appraisals, with the ultimate goal of closing the sale to maintain a high closing ratio. The appraiser must handle communication with the adjuster and customer regarding status of the vehicle. This position is often the main point of contact with CARSTAR for the customer, so The...

  • Appraiser

    2 months ago

    Edmonton, Canada CARSTAR Canada Partnership, LP. Full time

    The Appraiser is responsible for providing customers with timely and friendly appraisals, with the ultimate goal of closing the sale to maintain a high closing ratio. The appraiser must handle communication with the adjuster and customer regarding status of the vehicle. This position is often the main point of contact with CARSTAR for the customer, so The...

  • Appraiser

    2 months ago

    Edmonton, Division No. 11, CA CARSTAR Canada Partnership, LP. Full time

    The Appraiser is responsible for providing customers with timely and friendly appraisals, with the ultimate goal of closing the sale to maintain a high closing ratio. The appraiser must handle communication with the adjuster and customer regarding status of the vehicle. This position is often the main point of contact with CARSTAR for the customer, so The...

  • Vehicle and Equipment Appraiser

    3 months ago

    Edmonton, Canada R.M.L. Automotive Appraisals Ltd. Full time

    Independent Automotive/Equipment Appraiser In this role, you will be: What can you expect in this role? - Travel to various sites within Alberta to review automotive physical damage and conduct appraisals - Complete appraisal and negotiates with repair facilities on proper repair methods and pricing - Control expenditure to repair facilities by following up...

  • Equipment Appraiser

    3 months ago

    Edmonton, Canada Century Services Full time

    Job Title: Equipment Appraiser Location: Edmonton - Occasional travel through out Alberta & WCAN Company: Century Services Corp. **Responsibilities**: - Conduct auctions for a wide range of vehicles and equipment, including but not limited to, construction machinery, mining equipment, oil and gas production machinery, heavy transport vehicles, commercial...

  • Equipment Appraiser

    4 months ago

    Edmonton, Canada Century Services Full time

    Job Title: Equipment Appraiser Location: Edmonton - Occasional travel through out Alberta & WCAN Company: Century Services Corp. **Responsibilities**: - Conduct auctions for a wide range of vehicles and equipment, including but not limited to, construction machinery, mining equipment, oil and gas production machinery, heavy transport vehicles, commercial...

  • Automotive Estimator/appraiser

    3 months ago

    Edmonton, Canada CARSTAR Edmonton East Full time

    **Responsibilities**: - Conduct thorough inspections of vehicles to assess damage and determine repair costs - Prepare accurate and detailed appraisal reports for insurance companies and clients - Utilize mechanical knowledge to evaluate the extent of damage and necessary repairs - Provide exceptional customer service by addressing client inquiries and...

  • Image Desk Auto Appraiser New

    3 months ago

    Edmonton, Canada Definity Financial Corporation Full time

    Job ID : 7347 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Edmonton, Canada Posting Range : $48,700 - $89,800 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...

  • Appraiser Specialist

    1 week ago

    Edmonton, Alberta, Canada Intact Financial Corporation Full time

    About the RoleWe're seeking a skilled Field Appraiser to join our team, responsible for assessing and approving repair estimates for claims adjusters.Key ResponsibilitiesDetermine the causes and origin of damage using software applications.Review field claims and internal office image desk files as needed.Assess and approve repair estimates by comparing them...

  • Appraiser Specialist

    1 week ago

    Edmonton, Alberta, Canada Intact Financial Corporation Full time

    About the RoleWe're seeking a skilled Field Appraiser to join our team, responsible for assessing and approving repair estimates for claims adjusters.Key ResponsibilitiesDetermine the causes and origin of damage using software applications.Review field claims and internal office image desk files as needed.Assess and approve repair estimates by comparing them...

  • Automotive Collision Appraiser

    3 months ago

    Edmonton, Canada Johnny K CARSTAR Group Full time

    You will play a pivotal role in ensuring seamless operations and exceptional customer service. Your primary responsibilities will include writing estimates for vehicles on-site and Photo Based, using an online system to manage estimate bookings, disassembling vehicles, logging, and categorizing vehicle damage information, moving vehicles, taking pictures,...

  • Auto Body Shop Appraiser/estimator

    3 months ago

    Edmonton, Canada Kingsway Toyota Full time

    Kingsway Toyota Body Shop, located at 11130 149 Street is looking to acquire an experienced AUTO BODYSHOP APPRAISER/ESTIMATOR immediately! It is a busy west end collision centre and has multiple DRPs. We are looking for a team oriented individual with experience and a positive attitude. If you are looking for a great career or a positive change, we have a...

  • Auto Appraisal Claims Technical Advisor New

    3 months ago

    Edmonton, Canada Definity Financial Corporation Full time

    Job ID : 7231 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Edmonton, Canada Posting Range : $66,300 - $122,100 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...

  • Property Appraiser/ Cost Consultant

    3 months ago

    Edmonton, Canada Skyline QS Consultants Ltd. Full time

    Are you looking to further your career with a vibrant and up-and-coming company? Skyline QS is looking to add another member to our growing and collaborative team in our Edmonton office. We're looking for someone who is driven, hard-working, and shares our core values: - Remember you're a professional. - Always be accountable. - Demonstrate your respect. -...

  • Property Appraiser/ Cost Consultant

    3 months ago

    Edmonton, Canada Skyline QS Consultants Ltd. Full time

    Are you looking to further your career with a vibrant and up-and-coming company? Skyline QS is looking to add another member to our growing and collaborative team in our Edmonton office. We're looking for someone who is driven, hard-working, and shares our core values: - Remember you're a professional. - Always be accountable. - Demonstrate your respect. -...

  • Team Leader, Property Appraisal

    3 months ago

    Edmonton, Canada Definity Financial Corporation Full time

    Job ID : 6837 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Edmonton, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...

  • Photolink Appraiser

    3 months ago

    Edmonton, Canada Intact Full time

    Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés. Intégrez un milieu où vous...

  • Chartered Business Valuator

    3 months ago

    Edmonton, Canada 100+ Accounting Inc. Full time

    Work Term: Permanent - Work Language: English - Hours: 20 to 60 hours per week - Education: Master's degree - Experience: 5 years or more **Tasks**: - Appraise value of property and buildings - Assess value of land, buildings, structures and property improvements for taxation, grants and regional planning prior to purchase or sale - Collect and analyze...

  • Chartered Business Valuator

    4 months ago

    Edmonton, Canada 100+ Accounting Inc. Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 20 to 60 hours per week - Education: - Expérience: **Education**: - Master's degree **Tasks**: - Appraise value of property and buildings - Assess value of land, buildings, structures and property improvements for taxation, grants and regional planning prior to purchase or...

  • Bilingual Claims Assistant

    3 months ago

    Edmonton, Canada Definity Financial Corporation Full time

    Job ID : 6809 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Edmonton, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...