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Senior Workforce Specialist

4 months ago

Burnaby, Canada LifeLabs Full time
LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.

Make a difference - join the LifeLabs team today

Reports to: Senior Manager, Workforce Planning & Scheduling

Purpose of the Role The Senior Workforce Specialist will be responsible for developing, implementing, and overseeing workforce planning to assist the business to optimize staffing levels, and resource allocation. This role will be responsible to deliver operational efficiencies and continuity through capacity planning, forecasting, scheduling, and intraday activities. The Senior Workforce Specialist will partner with the business to analyze workforce data and trends to make informed decisions regarding staffing needs across different time horizons.

Additionally, the Senior Workforce Specialist will act as an advisor, supporting the development and deployment of our Workforce Management Platform and Applications, working on large-scale projects supporting IT, HR & Operations. You will work alongside internal and external partners to build and configure our workforce management platform's capabilities to streamline and increase automation.

The successful candidate will act as a SME and contribute to the skills of team members through knowledge transfer and mentoring and enable the delivery of our Workforce practices based on established operating rhythms, considering WFM best practices, rules, labour and CBA regulations, within their designated department/functional area(s).

This is a Full Time Remote role based in either Ontario or British Columbia.

Core Accountabilities
  • Execute and implement comprehensive workforce planning strategies to ensure the organization has the right talent in the right place at the right time.
  • Assess roles, capabilities, and regulatory environments to design a labour model and workforce plan aligned to our strategic objectives.
  • Partner with operations and finance team to forecast labour needs for the short, medium, and long term.
  • Develop best practices, demand planning models, standard operating procedures, and training to support our distinct business units in building staff schedules to best meet patient demand
  • Execute workforce planning strategies to align staffing levels with business demand, considering factors such as seasonality, call/patient volume, and customer service targets
  • Utilize historical data, statistical models, and market trends to create accurate workforce forecasts, ensuring adequate staffing to meet service-level goals.
  • Provide oversight into the development of schedules
  • Support the implementation and optimization of new cloud-based workforce management systems across operations.
  • Work with Project Teams to develop, configure and implement our applications from a Workforce perspective to best suit our client needs
  • Oversee the use and optimization of workforce management software and tools to support forecasting, scheduling, and intraday monitoring
  • Monitor and develop key performance indicators (KPIs) related to workforce management, such as service level, average handle time, Patient Wait Times and forecast accuracy.
  • Analyze and communicate trends in forecasts and KPIs
  • Prepare and deliver regular reports and analysis to senior leadership, highlighting key insights and recommending adjustments to workforce strategies.
  • Work directly with internal and external partners to develop and document WFM governance models based on new and already established processes, practices, and methodologies
  • Collaborate with cross-functional teams including Finance and IT to enhance the forecasting process to support the effectiveness of Workforce Management
Qualifications and Skills
  • Post Secondary Degree and/or related discipline
  • 5+ years of total experience with 3+ Years in Workforce Management
  • Experience working with Scheduling/Time Entry software is required (UKG pro/Kronos experience preferred)
  • Highly proficient in Microsoft Tools particularly Excel
  • Experience with Canadian Labour Laws and CBA's is an asset
#LI SW1 #Indeed

Hiring Range: $76,800 to $97,900

The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity.

In this position, you will be eligible for Lifelabs annual bonus.

Employee Benefits:
In this position, you will be eligible to participate LifeLabs' group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans.

Retirement Savings:
The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs.

Vacation Entitlement:
In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year.

Employee Wellness:
LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports.

Employee Giving program:
Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization.

In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits.

Make a difference - join the LifeLabs team today

At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

In accordance with , the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email .

Vaccinations are highly encouraged at LifeLabs'. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations.

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