Network Administrator II

1 week ago

Sherwood Park, Canada First Canadian Insurance Corporation Full time

First Canadian is a national organization and we are experiencing unprecedented growth

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We award our team with the following:

  • Off work 1 hour early on Fridays.
  • Earned Time-Off Program and vacation.
  • Group Retirement Savings Plan with employer match.
  • Hybrid work options may be available.
  • On-site gym including free weekly classes with a qualified trainer.
  • Newly renovated facility with ergonomic desks/chairs.
  • Educational assistance and career development.
  • Employee benefits.
  • Health and Wellness spending account.
  • Employee Assistance Program (EAP).
  • Employee discount programs.
  • A Culture Team dedicated to diversity, inclusion, and employee programs.
  • Employee recognition and appreciation events.
  • French is not required for this role but is an asset, an uplift of 5% may be applied after the probationary period for qualified professional level French bilingualism (both spoken and written).

If you are motivated to succeed by helping people, then this is the opportunity for you

Under the direction of the Information & Technology Manager, the Network Administrator II (Contract) is responsible for maintaining a reliable, secure, and efficient data communications network spanning First Canadian, its disaster recovery site, and 7 additional Wheaton Group companies.

Essential Responsibilities:

  • Oversight of the Network infrastructure both at First Canadian and the other Wheaton Group companies including maintenance and administration of the Exchange mail servers, server hardware, software, and the Bit9 Security platform.
  • Installing client and server network software for upgrading and maintaining network and telecommunication systems.
  • Programming IP phones, hunt groups, and agents in both the Mitel and Cisco phone systems.
  • Maintaining network operations and software applications, operating systems and regular maintenance.
  • Managing assigned projects and program components to deliver services in accordance with established objectives.
  • Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors to provide technical assistance and support on helpdesk, printer maintenance, domain and phone system administration.
  • Supervising the administration of systems and servers related network to ensure availability of services to authorized users.
  • Troubleshooting malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services.
  • Utilizes tools such as Active Directory, Exchange, Rightfax, Mitel, Oaisys, Cisco, OS400 and many more tools to effectively govern and facilitate a working environment for our employees.
  • Assist in training new team members.
  • Creating user accounts based on guidelines and restrictions outlined by managers, as well as terminating access at end of employment.
  • Image workstations for plug & play that minimizes downtime while keeping a small inventory of spare imaged terminals on standby in case of emergencies.
  • Recycling hardware when they are no longer usable while securing data or the permanent removal of sensitive data.
  • Running backups and restoring data as needed.
  • Using remote support tools to provide technical assistance to staff working abroad.
  • Install and Administer third party vendor software such as: cabling, terminating, and expanding network lines at all company locations as they grow.
  • Trace, tone, replace, and troubleshoot network lines that may be defective.
  • Deploying software and hardware components such as switches, hubs, routers, servers.
  • Monthly servicing tasks such as Captaris RightFax server cleanup.
  • Report progression of all initiatives to the IT Manager, as well as any and all situational circumstances.
  • Prioritizing technical issues based on urgency and importance.
  • Keeping a good working rapport with colleagues, employees, and managers throughout the organization.
  • Creating SOP’s for new and old technical initiatives.
  • On-call support on a rotational basis, including weekends and holidays.
  • Other duties as required.

Qualifications:

  • Bachelor of Science degree in computer science specializing in networking, is required.
  • 5+ years of network administration, engineering or architecture experience is required.
  • Microsoft Certified Solutions Expert (MCSE) Certification is an asset.
  • Cisco Certified Network Associate (CCNA) is an asset.
  • Working knowledge, average capability of Microsoft Office Suite (Word, PowerPoint, Excel) and other commonly used office packages.
  • Fluent in English with proven competencies in verbal and written communication, is required.
  • Fluent in French with proven competencies in verbal and written communication, is an asset.
  • Ability to be on-call on a rotational basis during weekends and statutory holidays.
  • Successful completion of a criminal and education background check and employer reference and verification before employment.

Thank you for considering our organization.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

Experience
  • 5 year(s): Network administration, engineering or architecture
Education
  • Bachelor's degree or better in Computer Science
Licenses & Certifications
  • Cisco Cert. Net. Assoc.
  • MS Cert. Solutions Exp.
Skills
  • Technology
  • Communication
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