Bilingual Client Care Representative

1 month ago

Ottawa, Canada Accoravillage Full time

At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today.

Position Title: Bilingual Client Care Representative
Reports To: Manager, Group Client Contact Centre
Department: Group Contact Centre
Term: Permanent Full-Time
Band: 2H
Schedule: Monday to Friday, 11:00 AM to 7:00 PM EST
Location: Ottawa, ON and surrounding areas
Start Date: October 28th, 2024

Work Arrangements: You will work from your home office 100% of the time. You may be required to be in-person at our office in Waterloo, ON or another assigned location within the Waterloo Region, on an as needed basis. Sales related roles may be required to travel based on the assignment.

The Opportunity: At Equitable, our Bilingual Client Care Representatives are subject matter experts in all aspects of our Health and Dental products and can quickly answer questions and resolve different problems for our clients. We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling

Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization.

What you will be doing: The Client Care Representatives are our brand ambassador, providing excellent customer service to internal and external clients (our plan members, medical providers, and our regional sales and service offices). You’ll take ownership for effectively resolving health and dental related inquiries using a thorough knowledge of group benefits and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you will also respond to email inquiries.

You will also have the opportunity to use your investigative skills to work with the Fraud Investigations team by referring suspicious claims and alerting the department to any potential fraud-related findings.

What you will bring:

  • Previous experience in a phone-based customer service role is required
  • Previous experience in an insurance company, group benefits role, or a related medical field is preferred
  • Superior interpersonal skills to manage relationships with internal and external clients
  • Excellent listening skills to facilitate positive outcomes with inquiries and irate callers
  • Ability to handle high stress levels in a fast-paced production environment
  • Excellent verbal and written communication skills in both English and French

What’s in it for you:

  • A healthy work-life balance with employee wellness top of mind
  • Annual bonus program, annual vacation allowance, and company-paid benefits program
  • An additional paid volunteer day each year so you can spend time giving back to the community
  • Immediate enrollment in the company’s pension program with employer matching
  • Employee resource groups that support an inclusive work environment
  • Tuition support and specialized program assistance
  • A company subsidized cafeteria with a variety of daily options
  • Discounts on company products and services, and access to exclusive employee perks
  • Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to:

  • Provide two professional references (minimum one supervisor and above)
  • Complete the Plum Discovery Survey and a Bilingual assessment.

To learn more about Equitable, we encourage you to explore our organization.
At Equitable, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at careers@equitable.ca if you would like to receive our job postings in an alternative format or require an accommodation with the application process.
#LI-Remote

#J-18808-Ljbffr

  • Bilingual Client Care Representative

    3 weeks ago

    Ottawa, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Client Care Representative

    2 weeks ago

    Ottawa, Canada Accoravillage Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated, and client-responsive staff. Join Equitable...

  • Client Care Representative

    2 weeks ago

    Ottawa, Canada Accoravillage Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated, and client-responsive staff. Join Equitable...

  • Client Care Representative

    5 days ago

    Ottawa, Canada Accoravillage Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Client Care Representative

    6 days ago

    Ottawa, Canada Accoravillage Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Bilingual Client Care Representative

    1 month ago

    Ottawa, Ontario, Canada FYidoctors Full time

    Position Title: Client Care RepresentativeCompany: FYidoctorsAre you dedicated to enhancing patient experiences and looking for a rewarding career opportunity? Join our team at FYidoctors as a Client Care Representative, where you will play a vital role in improving the well-being of our patients every day.At FYidoctors, our commitment to patient health and...

  • Client Care Representative

    7 days ago

    Ottawa, Ontario, Canada Equitable Full time

    Client Care Representative (Bilingual) Job Description Seeking a skilled Client Care Representative to provide exceptional service to internal and external clients, utilizing in-depth knowledge of life and critical illness insurance products. About the Role This is a permanent full-time position that requires a strong ability to handle high-stress levels in...

  • Client Care Representative

    1 week ago

    Ottawa, Ontario, Canada Equitable Full time

    Client Care Representative (Bilingual) Ottawa, ON, Canada Req #2431 Friday, September 20, At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth...

  • Bilingual Client Service Representative

    3 months ago

    Ottawa, Canada LMG Full time

    At _LMG Inc_., we take immense pride in the exceptional quality of service we deliver to our clients. One of the key reasons they chose us is our incredible team - our people truly make a difference! We are currently seeking a talented communicator to join us as a **Bilingual Client Service Representative!** In this role, you will be at the frontline of our...

  • Bilingual Client Service Representative

    2 days ago

    Ottawa, Ontario, Canada Scotiabank Full time

    Job Title: Bilingual Client Service RepresentativeWe are seeking a highly skilled and bilingual Client Service Representative to join our team at Scotiabank. As a key member of our Client Services team, you will be responsible for providing exceptional customer service to our clients in both official languages.Key Responsibilities:Respond to and resolve...

  • Bilingual Client Service Representative

    2 days ago

    Ottawa, Ontario, Canada Scotiabank Full time

    Job Title: Bilingual Client Service RepresentativeWe are seeking a highly skilled and bilingual Client Service Representative to join our team at Scotiabank. As a key member of our Client Services team, you will be responsible for providing exceptional customer service to our clients in both official languages.Key Responsibilities:Respond to and resolve...

  • Bilingual Client Service Representative

    3 days ago

    Ottawa, Ontario, Canada Scotiabank Full time

    Job SummaryWe are seeking a highly skilled and bilingual Client Service Representative to join our team at Scotiabank. As a Client Service Representative, you will be responsible for providing exceptional customer service to our clients in both official languages.Key ResponsibilitiesRespond to and resolve client inquiries in a timely and efficient...

  • Bilingual Client Service Representative

    4 days ago

    Ottawa, Ontario, Canada Scotiabank Full time

    Job SummaryWe are seeking a highly skilled and bilingual Client Service Representative to join our team at Scotiabank. As a Client Service Representative, you will be responsible for providing exceptional customer service to our clients in both official languages.Key ResponsibilitiesRespond to and resolve client inquiries in a timely and efficient...

  • Bilingual Client Service Representative

    1 week ago

    Ottawa, Ontario, Canada MD Financial Management Full time

    {"h1": "Client Service Representative - Bilingual", "p": "At MD Financial Management Inc, we are seeking a talented and enthusiastic Client Service Representative to join our team. As a Client Service Representative, you will be responsible for responding to and providing timely and efficient resolutions to client inquiries, in both official languages. Your...

  • Bilingual Client Service Representative

    1 week ago

    Ottawa, Ontario, Canada MD Financial Management Full time

    {"h1": "Client Service Representative - Bilingual", "p": "At MD Financial Management Inc, we are seeking a talented and enthusiastic Client Service Representative to join our team. As a Client Service Representative, you will be responsible for responding to and providing timely and efficient resolutions to client inquiries, in both official languages. Your...

  • Sales and Client Care Representative

    2 weeks ago

    Ottawa, Ontario, Canada The Aqua Life Swim Academy Full time

    The Aqua Life Swim Academy is a leading provider of swim lessons in the Orleans, Ottawa area. We are seeking a highly motivated and bilingual Sales and Client Care Representative to join our dynamic team.Key Responsibilities:Proactively promote and sell swim lesson programs to prospective clients, utilizing inbound and outbound sales strategies.Serve as the...

  • Sales and Client Care Representative

    3 weeks ago

    Ottawa, Ontario, Canada The Aqua Life Swim Academy Full time

    The Aqua Life Swim Academy is a leading provider of swim lessons in the Orleans, Ottawa area. We are seeking a highly motivated and bilingual Sales and Client Care Representative to join our dynamic team.Key Responsibilities:Proactively promote and sell swim lesson programs to prospective clients, utilizing inbound and outbound sales strategies.Serve as the...

  • Bilingual Client Care Administrator

    5 months ago

    Ottawa, Canada WS Audiology Americas Full time

    HearCANADA is made up of a world-class team of hearing care pioneers who provide Wonderful Sound for All. Our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions._ We’re adding a **full-time, permanent Bilingual Client Care Administrator**...

  • Bilingual Sales Representative

    4 months ago

    Ottawa, Canada TAYLOR CREEK VOLKSWAGEN Full time

    **Bilingual Sales Representative Job description** Taylor Creek Volkswagen is looking for a **Bilingual Sales Representative **to join our team! If you are friendly, dynamic and have a passion for success, we want you to join our team. We offer great earning potential with ongoing training, the industry’s leading benefits package, and excellent working...

  • Bilingual Client Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada Scotiabank Full time

    About the Role:We are seeking a highly skilled and bilingual Client Service Representative to join our team at Scotiabank. As a Client Service Representative, you will be responsible for delivering exceptional client experiences through building trusted relationships and collaborating with peers across the organization.Key Responsibilities:Respond to and...