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Shift Lead
4 months ago
A Shift Lead is responsible for overseeing the operations and performance of the of the retail store during assigned shifts. The Shift Lead will motivate and guide the store team, ensure exceptional customer experiences, drive sales, and maintain the store visual merchandizing standards. This position requires a flexible schedule, including evenings and weekends.
How you will make a difference:
- Lead and inspire a team of retail associates, providing guidance, coaching and support on assigned shifts.
- Assign tasks and delegate responsibilities effectively, ensuring smooth store operations during shift.
- Demonstrate exceptional customer service skills and act as a role mode for the store team.
- Ensure all customers are greeted warmly and receive prompt assistance.
- Address customer inquiries, concerns, and complaints in a professional and courteous manner.
- Achieve sales targets by motivating the team to provide exceptional sales experiences.
- Train and coach associates on effective sales techniques and product knowledge.
- Ensure the store is clean, always organized and visually appealing.
- Responsible for the store’s opening and closing procedures.
- Assists with inventory, including receiving, stocking, and replenishing merchandise.
- Provide customers with a hassle-free experience when they need to exchange or return products.
- Adhere to company policies, procedures, and store operational guidelines.
- Adhere to loss prevention guidelines to minimize theft and maximize store profitably.
Skills for Success:
- A minimum of at least 2 years retail experience
- Proficiency in using a point-of sale (POS) systems and other retail software.
- Strong interpersonal and communication skills with the ability to interact effectively with customers and team members.
- Excellent decision-making abilities and problem-solving skills
- Strong organizational and time management abilities.
- Ability to lift up to 50 lbs. on occasion
- Candidates should be flexible to work various shifts, including evenings, weekends, and weekdays.
Workwear Outfitters is a leading supplier of innovative work apparel and footwear for diverse occupations. Based in Nashville, Tennessee, the company employs more than 5,800 people in facilities spanning the globe. Brands under the Workwear Outfitters umbrella include Red Kap, Bulwark, VF Solutions, Kodiak, Terra, Walls, Liberty , Work Authority, Workrite Fire Service, Chef Designs, and Horace Small. Workwear Outfitters is also the exclusive licensee for Dickies apparel in the B2B channel.
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