Technical Support Specialist Level 1, Japanese
2 months ago
Technical Support Specialist Level 1, Japanese page is loaded Technical Support Specialist Level 1, Japanese Apply locations Mulgrave, VIC Australia time type Full time posted on Posted 30+ Days Ago job requisition id R07087 SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.
SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. You are an educated professional at an early stage of your career. You have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems, while providing excellent customer service. If you are eager to prove your understanding of computer networking principles, your strong problem solving abilities in a fast paced environment, and you are willing to learn and grow, then this position offers numerous growth opportunities and a long-lasting career with SOTI.
Responsibilities
- Provide telephone and email based post-sales technical support for our software products
- Investigate issues reported by customers and work collaboratively with internal stake holders and see through to resolution
- Work proactively to update customers by reporting progress regarding outstanding queries
- Endeavor to respond to all customer requests in a timely manner while improving customer experience
- Provide superior customer service in regards to our MDM solutions. Diagnose and solve application queries and answer customer questions
- Use various devices to reproduce customer environments in order to troubleshoot issues further
Qualifications
- Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field
- Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)
- Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)
- Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
- Minimum 1- 2 years of relevant experience, exceptions for qualified candidates
- Strong problem solving abilities, Strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
- Outstanding verbal and written communication skills in Japanese
#LI-DK1
If you want to bring your ideas to life, apply at SOTI today.Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.
About UsSOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI’s innovative portfolio of solutions , organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices.
With SOTI’s world-class support, enterprises can take mobility to endless possibilities. For more information, visit soti.net .
#J-18808-Ljbffr-
Town of Mulgrave, Canada SOTI Inc Full timeTechnical Support Specialist Level 1, JapanesePosition Overview: We are seeking a dedicated Technical Support Specialist Level 1 who is fluent in Japanese to join our dynamic team. This role is essential in delivering exceptional post-sales support for our software solutions.Key Responsibilities:Deliver comprehensive telephone and email-based technical...
-
Town of Mulgrave, Canada SOTI Inc Full timeTechnical Support Specialist Level 1, JapanesePosition Overview: As a Technical Support Specialist Level 1, you will be integral in delivering exceptional post-sales support for our software solutions. Your role will involve assisting customers through various communication channels, ensuring their technical inquiries are addressed efficiently.Key...
-
Town of Mulgrave, Canada SOTI Inc Full timeTechnical Support Specialist Level 1, JapanesePosition Overview:As a Technical Support Specialist Level 1 at SOTI, you will play a vital role in delivering exceptional post-sales support for our innovative software solutions. Your expertise will help clients navigate and resolve technical challenges, ensuring a seamless experience with our products.Key...
-
Automotive Technical Educator
6 days ago
Town of Mulgrave, Canada Daimler Truck Australia Pacific Pty Ltd Full timeKey ResponsibilitiesEmpowering the Future of Mobility Daimler Truck Australia Pacific is recognized as a premier manufacturer of high-quality commercial vehicles, featuring renowned brands such as Mercedes-Benz Trucks, Fuso Truck and Bus, and Freightliner. Our mission is to lead the truck and bus sector in Australia, aligning with the global Daimler Trucks...
-
Automotive Technical Educator
6 days ago
Town of Mulgrave, Canada Daimler Truck Australia Pacific Pty Ltd Full timeKey ResponsibilitiesFOR ALL WHO KEEP THE WORLD MOVING Daimler Truck Australia Pacific is recognized as a premier manufacturer of top-tier commercial vehicles, featuring renowned brands such as Mercedes-Benz Trucks, Fuso Truck and Bus, and Freightliner. We aim to lead the truck and bus sector in Australia with a unified purpose that resonates globally - For...
-
Automotive Technical Educator
6 days ago
Town of Mulgrave, Canada Daimler Truck Australia Pacific Pty Ltd Full timeKey ResponsibilitiesFOR ALL WHO KEEP THE WORLD MOVING Daimler Truck Australia Pacific stands as a prominent force in the global landscape of high-quality commercial vehicle manufacturing, represented by esteemed brands such as Mercedes-Benz Trucks, Fuso Truck and Bus, and Freightliner. Our mission is clear: to lead the truck and bus industry in Australia...
-
IT Help Desk Support
2 months ago
Town of Middleton, Canada K2 Staffing, LLC Full timeSummary A leading IT Solutions Company in the Middleton, WI area is in need of a Help Desk Support Level II Technician to be located onsite with one of their top clients. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support...
-
IT Help Desk Support
6 days ago
Town of Middleton, Canada K2 Staffing, LLC Full timeSummary A leading IT Solutions Company in the Middleton, WI area is in need of a Help Desk Support Level II Technician to be located onsite with one of their top clients. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support...
-
IT Help Desk Support
2 months ago
Town of Middleton, Canada K2 Staffing, LLC Full timeSummary A leading IT Solutions Company in the Middleton, WI area is in need of a Help Desk Support Level II Technician to be located onsite with one of their top clients. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support...
-
Technical Support Specialist
4 weeks ago
Cape Town, Canada Spatial Dimension Full timeAre you a Support Specialist looking to further your career across various technologies and business platforms?What you will doSpatial Dimension seeks a highly motivated, enthusiastic, and talented Junior Support Specialist to join the America’s Team to work with our team of project managers, software implementers, business analysts, software developers,...
-
Technical Support Specialist
4 weeks ago
Cape Town, Canada Spatial Dimension Full timeAre you a Support Specialist looking to further your career across various technologies and business platforms? What you will do Spatial Dimension seeks a highly motivated, enthusiastic, and talented Junior Support Specialist to join the America’s Team to work with our team of project managers, software implementers, business analysts, software...
-
Technical Education Specialist
7 days ago
Mulgrave, Nova Scotia, Canada Daimler Truck Australia Pacific Pty Ltd Full timeResponsibilities FOR ALL WHO KEEP THE WORLD MOVING At Daimler Truck Australia Pacific, we are recognized as a premier entity in the production of top-tier commercial vehicles, represented by our esteemed brands - Mercedes-Benz Trucks, Fuso Truck and Bus, and Freightliner. As industry leaders, we are committed to our vision of becoming the foremost...
-
Technical Training Specialist
7 days ago
Mulgrave, Nova Scotia, Canada Daimler Truck Australia Pacific Pty Ltd Full timeCompany Overview: Daimler Truck Australia Pacific Pty Ltd stands as a prominent figure in the global landscape of high-quality commercial vehicle manufacturing, representing esteemed brands such as Mercedes-Benz Trucks, Fuso Truck and Bus, and Freightliner.Vision: As industry leaders, we are committed to establishing ourselves as the foremost authority in...
-
Nanaimo, Regional District of Nanaimo, CA 0943749 B.C. Ltd. dba Dami Sushi Japanese Restaurant Full timeDami Sushi Japanese Restaurant is seeking a F/T Restaurant ManagerNOC Job Code/Title: 60030 - Restaurant ManagerTerms of employment: Full-time, PermanentWage: $29.00~$31.00/hour (depending on experience)Number of Positions: 1Work Location: 10-4890 Rutherford Road, Nanaimo, BC V9T 4Z4Job Duties:Manage and assess the overall functioning of restaurant...
-
Technical Support Specialist
4 days ago
City of Langley, Canada Dawn Staffing Solutions Full timeOur manufacturing client in Langley, BC is looking for a Technical Support Specialist for their facility.Responsibilities:Offer telephone support for commercial and residential boilers, burners, tanks, controls, and related products.Coordinate troubleshooting efforts for heating systems in collaboration with contractors, sales representatives, and other...
-
Technical Support Specialist
3 days ago
City of Langley, Canada Dawn Staffing Solutions Full timeOur manufacturing client in Langley, BC is looking for a Technical Support Specialist for their facility.Responsibilities:Offer telephone support for commercial and residential boilers, burners, tanks, controls, and related products.Coordinate troubleshooting efforts for heating systems in collaboration with contractors, sales representatives, and other...
-
Senior Specialist, Technical Support
1 month ago
City of Langley, Canada Mazda Canada Inc Full timeSenior Specialist, Technical Support - Western Region Job Category: Technical Services Requisition Number: SENIO001003 Apply now Full-Time Hybrid Locations Showing 1 location BC Office and PDC 5011 275 Street Langley, BC V4W0A8, CAN BC Office and PDC 5011 275 Street Langley, BC V4W0A8, CAN Work Location: British...
-
Senior Specialist, Technical Support
1 month ago
City of Langley, Canada Mazda Canada Inc Full timeSenior Specialist, Technical Support - Western Region Job Category: Technical Services Requisition Number: SENIO001003 Apply now Full-Time Hybrid Locations Showing 1 location BC Office and PDC 5011 275 Street Langley, BC V4W0A8, CAN BC Office and PDC 5011 275 Street Langley, BC V4W0A8, CAN Work Location: British...
-
Technical Support Specialist
4 days ago
City of Langley, British Columbia, CA Dawn Staffing Solutions Full timeOur manufacturing client in Langley, BC is looking for a Technical Support Specialist for their facility.Responsibilities:Offer telephone support for commercial and residential boilers, burners, tanks, controls, and related products.Coordinate troubleshooting efforts for heating systems in collaboration with contractors, sales representatives, and other...
-
IT Help Desk Support
3 weeks ago
Town of Middleton, Nova Scotia, CA K2 Staffing, LLC Full timeSummary A leading IT Solutions Company in the Middleton, WI area is in need of a Help Desk Support Level II Technician to be located onsite with one of their top clients. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support...
