Member Experience Associate

2 weeks ago

Ottawa, Canada Movati Athletic Inc. Full time

Join the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable and feel healthy.

We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand. With that goal in mind, it all starts with you

In our Clubs, our Member Experience Associates play a very important role. This team is among our most confident and detail-oriented team members in our building. If you thrive in an environment where multi-tasking and flexibility are necessary, then this role is for you Your typical work day will be full of interaction and engagement with guests, which also means ensuring they receive the best experience possible from the moment they walk in our doors.

Role

Our Member Experience Associate is responsible for promoting outstanding customer service practices and striving to continuously improve the member experience. You will also:

  • Proactively manage and resolve all member concerns, and escalate serious concerns to the Management team for resolution
  • Provide exceptional customer service to retail operations (cafe and pro-shop)
  • Ensure cleaning duties are completed and maintained in a safe and timely manner
  • Maintain up-to-date knowledge of programs, products, and services, as well as promote them to club members
  • Responsible for all sales transactions
  • Complete all administrative tasks accurately, diligently and promptly with consistent 5 Star customer service
  • Assist with member experience events throughout the club as needed

Qualifications

  • High School Diploma or equivalent experience is considered an asset. Additional certifications or workshops related to customer service are strongly preferred
  • 1+ years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
  • Current CPR & First Aid are required and must be maintained through employment

We offer a competitive total compensation package that includes competitive wages, complimentary membership, free uniform, flexible scheduled hours, and ongoing training to help ensure you are always learning. All full-time employees are eligible for benefits after 3 months of employment.

Since 1997, we’ve built the foundation of Movati Athletic on our 5 Core Values: Care, Commitment, Authenticity, Diversity, and Work Ethic. Our promise at Movati is to help you feel welcome, feel comfortable, and feel healthy.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

#J-18808-Ljbffr

  • Member Experience Associate

    3 months ago

    Ottawa, Canada Movati Athletic (Group) Inc Full time

    Join the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand....

  • Member Experience Associate

    3 months ago

    Ottawa, Canada Movati Athletic (Group) Inc Full time

    Join the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand....

  • Member Experience Associate

    3 months ago

    Ottawa, Canada Movati Athletic (Group) Inc Full time

    Join the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand....

  • Member Experience Associate

    4 months ago

    Ottawa, Canada Movati Athletic (Group) Inc Full time

    Join the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand....

  • Member Experience Associate

    3 months ago

    Ottawa, Canada Movati Athletic (Group) Inc Full time

    Join the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand....

  • Member Experience Associate

    3 weeks ago

    Ottawa, Canada Movati Athletic Inc. Full time

    Member Experience Associate (Closing Shift) Job Category: Customer ServiceRequisition Number: TEMPL005779Posted: August 30, 2024Part-TimeLocationsOttawa - Barrhaven 15 Crestway Drive Ottawa, ON K2G4S3, CANJoin the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable, and feel...

  • Member Experience Associate

    3 weeks ago

    Ottawa, Canada Movati Athletic Inc. Full time

    Member Experience Associate (Closing Shift) Job Category: Customer ServiceRequisition Number: TEMPL005779Posted: August 30, 2024Part-TimeLocationsOttawa - Barrhaven 15 Crestway Drive Ottawa, ON K2G4S3, CANJoin the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable, and feel...

  • Guest Experience Centre Consultant

    4 months ago

    Ottawa, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Ottawa)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Member Experience Representative

    1 week ago

    Ottawa, Ontario, Canada Movati Athletic Inc. Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Member Experience team at Movati Athletic Inc. as a Member Experience Associate.Key ResponsibilitiesMember Engagement: Provide exceptional customer service to club members, ensuring a welcoming and comfortable experience from the moment they enter our facilities.Issue...

  • Member Experience Representative

    1 week ago

    Ottawa, Ontario, Canada Movati Athletic Inc. Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Member Experience team at Movati Athletic Inc. as a Member Experience Associate.Key ResponsibilitiesMember Engagement: Provide exceptional customer service to club members, ensuring a welcoming and comfortable experience from the moment they enter our facilities.Issue...

  • Bilingual Guest Experience Centre Consultant

    4 months ago

    Ottawa, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Ottawa)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East...

  • Member Experience Associate

    3 months ago

    Ottawa, Canada Movati Athletic Full time

    Join the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome , feel comfortable and feel healthy . We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand. With...

  • Member Engagement Associate

    1 month ago

    Ottawa, Canada Altea Active Full time

    We are a renowned luxury health and wellness group committed to delivering exceptional experiences to our members, guests, and team members. We’re redefining health and wellness by hosting elevated fitness experiences complemented by luxury amenities. Our all-in-one, boutique studio fitness and wellness clubs inspire our members to sweat, recover, relax,...

  • Member Engagement Associate

    1 month ago

    Ottawa, Canada Altea Active Full time

    We are a renowned luxury health and wellness group committed to delivering exceptional experiences to our members, guests, and team members. We’re redefining health and wellness by hosting elevated fitness experiences complemented by luxury amenities. Our all-in-one, boutique studio fitness and wellness clubs inspire our members to sweat, recover, relax,...

  • Clinic Experience Associate

    3 months ago

    Ottawa, Canada CBI Health Full time

    **Clinic Experience Associate - Ottawa, ON**: **About Rehabilitation Services** CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We provide rehabilitation services through our community-based healthcare team consisting of Physiotherapists, Kinesiologists, Occupational...

  • Member Experience Associate

    6 days ago

    Ottawa, Canada Movati Athletic Inc. Full time

    Member Experience Associate (4:30 pm - 12:30 am) Job Category: Customer ServiceRequisition Number: TEMPL005838Posted: September 17, 2024Employment Type: Full-TimeLocationsShowing 1 locationJoin the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable and feel healthy.We’re...

  • Member Experience Associate

    6 days ago

    Ottawa, Canada Movati Athletic Inc. Full time

    Member Experience Associate (4:30 pm - 12:30 am) Job Category: Customer ServiceRequisition Number: TEMPL005838Posted: September 17, 2024Employment Type: Full-TimeLocationsShowing 1 locationJoin the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable and feel healthy.We’re...

  • Member Experience Supervisor

    3 months ago

    Ottawa, Canada Movati Athletic (Group) Inc Full time

    Lead, Inspire, Build and Motivate a high-performance team that delivers on the promise we make to our members - feel welcome, feel comfortable and feel healthy. We’re not looking for average, because we’re not your average Club. That’s because Movati’s goal is to be recognized as North America’s premiere affordable luxury fitness brand. A **Member...

  • Member Engagement Associate

    1 month ago

    Ottawa, Ontario, H2B, Montréal, Canada Altea Active Part time

    We are a renowned luxury health and wellness group committed to delivering exceptional experiences to our members, guests, and team members. We’re redefining health and wellness by hosting elevated fitness experiences complemented by luxury amenities. Our all-in-one, boutique studio fitness and wellness clubs inspire our members to sweat, recover, relax,...

  • Customer Experience Associate

    3 days ago

    Ottawa, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.Key ResponsibilitiesProactively identify and...