Information Technology Help Desk Manager
1 week ago
Manager, Client SupportLocation: Mississauga, ONWork Model: On-Site with some flexibility after 6 months.OverviewHiring a Manager, Client Support to lead end-to-end desktop support operations across a complex, enterprise-scale environment. This leader elevates user experience, manages the full lifecycle of user computing technology, and builds a high-performing support team that delivers reliable, efficient, and standards-aligned service across the organization.What this role ownsAction-driven leadership of the Client Support function, including:• Leading, coaching, and developing a team responsible for desktop, laptop, mobile, and peripheral support• Overseeing installations, upgrades, maintenance, and access provisioning• Building and refining processes for request fulfillment and incident resolution• Designing and managing the user computing platform and technology roadmap• Developing technology standards based on industry best practices• Ensuring governance, compliance, and a strong user experience across all endpointsCore Responsibilities• Organize, schedule, and assign daily work across the Client Support team• Provide direction, technical guidance, performance feedback, and skills development• Maintain accurate procedures for software, hardware, and device support• Monitor service quality and ensure user needs are met• Report operational insights, risks, and recommended actions to senior leadership• Collaborate with IT and business teams to deliver solutions and support change initiatives• Allocate technical resources across projects, enhancements, and incident response• Act as subject matter expert for user computing technologies and support standardsWhat success looks like• Stable, high-quality support across the full user community• Clear, documented, consistently executed support processes• A modern, reliable user computing platform aligned with organizational needs• A skilled, well-developed team that delivers strong customer experience• Cross-functional alignment with IT, business teams, and governance requirementsRequired Experience & Skills• 8–10 years in IT, including desktop engineering, system administration, networking, and large-scale support environments• Experience leading technical teams with responsibility for workflow planning, quality standards, and staff development• Background designing, integrating, and supporting enterprise-level computing systems• Knowledge of operating systems, networking, database administration, and system architecture• Strong communication skills and the ability to influence, guide, and partner across technical and non-technical groups• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)What candidates can expect• Comprehensive benefits• Defined benefit pension plan• Career development opportunities• Work in a dynamic, evolving sector with ongoing innovation initiatives• Inclusive, supportive environment focused on collaboration and growth
-
Information Technology Help Desk Manager
1 week ago
Mississauga, Canada Bay Street Staffing Full timeManager, Client Support Location: Mississauga, ON Work Model: On-Site with some flexibility after 6 months. Overview Hiring a Manager, Client Support to lead end-to-end desktop support operations across a complex, enterprise-scale environment. This leader elevates user experience, manages the full lifecycle of user computing technology, and builds a...
-
Information Technology Help Desk Manager
7 days ago
Mississauga, Canada Bay Street Staffing Full timeManager, Client SupportLocation: Mississauga, ONWork Model: On-Site with some flexibility after 6 months.OverviewHiring a Manager, Client Support to lead end-to-end desktop support operations across a complex, enterprise-scale environment. This leader elevates user experience, manages the full lifecycle of user computing technology, and builds a...
-
Information Technology Help Desk Manager
7 days ago
Mississauga, Canada Bay Street Staffing Full timeManager, Client Support Location: Mississauga, ON Work Model: On-Site with some flexibility after 6 months. Overview Hiring a Manager, Client Support to lead end-to-end desktop support operations across a complex, enterprise-scale environment. This leader elevates user experience, manages the full lifecycle of user computing technology, and builds a...
-
Information Technology Help Desk Manager
7 days ago
Mississauga, Canada Bay Street Staffing Full timeManager, Client Support Location: Mississauga, ON Work Model: On-Site with some flexibility after 6 months. Overview Hiring a Manager, Client Support to lead end-to-end desktop support operations across a complex, enterprise-scale environment. This leader elevates user experience, manages the full lifecycle of user computing technology, and builds a...
-
Information Technology Help Desk Manager
7 days ago
Mississauga, Canada Bay Street Staffing Full timeManager, Client SupportLocation: Mississauga, ONWork Model: On-Site with some flexibility after 6 months.OverviewHiring a Manager, Client Support to lead end-to-end desktop support operations across a complex, enterprise-scale environment. This leader elevates user experience, manages the full lifecycle of user computing technology, and builds a...
-
Information Technology Help Desk Manager
6 days ago
Mississauga, On, Canada Bay Street Staffing Full timeManager, Client Support Location: Mississauga, ON Work Model: On-Site with some flexibility after 6 months. Overview Hiring a Manager, Client Support to lead end-to-end desktop support operations across a complex, enterprise-scale environment. This leader elevates user experience, manages the full lifecycle of user computing technology, and builds a...
-
Information Technology Help Desk Manager
7 days ago
Mississauga, ON, Canada Bay Street Staffing Full timeManager, Client Support Location: Mississauga, ON Work Model: On-Site with some flexibility after 6 months. Overview Hiring a Manager, Client Support to lead end-to-end desktop support operations across a complex, enterprise-scale environment. This leader elevates user experience, manages the full lifecycle of user computing technology, and builds a...
-
Information Technology Help Desk Manager
7 days ago
Mississauga, ON, Canada Bay Street Staffing Full timeManager, Client Support Location: Mississauga, ON Work Model: On-Site with some flexibility after 6 months. Overview Hiring a Manager, Client Support to lead end-to-end desktop support operations across a complex, enterprise-scale environment. This leader elevates user experience, manages the full lifecycle of user computing technology, and builds a...
-
Information Technology Help Desk Manager
6 days ago
Mississauga, ON, Canada Bay Street Staffing Full timeManager, Client Support Location: Mississauga, ON Work Model: On-Site with some flexibility after 6 months. Overview Hiring a Manager, Client Support to lead end-to-end desktop support operations across a complex, enterprise-scale environment. This leader elevates user experience, manages the full lifecycle of user computing technology, and builds a...
-
Information Technology Help Desk Manager
3 days ago
Mississauga, ON, Canada Bay Street Staffing Full timeManager, Client Support Location: Mississauga, ON Work Model: On-Site with some flexibility after 6 months. Overview Hiring a Manager, Client Support to lead end-to-end desktop support operations across a complex, enterprise-scale environment. This leader elevates user experience, manages the full lifecycle of user computing technology, and builds a...
