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Manager Consulting System Engineer

4 months ago

Toronto, Canada Fortinet Full time
Description
Fortinet seeks a Manager for the Consulting Security Engineer team supporting Canada. The CSE manager will be responsible for leading a team of consulting system engineers distributed across Canada. The CSE is an elite team of senior engineers responsible for providing technical expert advice to the field engineers and the sales account teams. CSEs engage in large impact deals across a range of industries by advising the field engineers on the design, architecture and solutions that best fit the customer needs. CSEs are expected to shape the positive outcome of customer pre-sales engagements such as presentations, meetings, demonstrations and proof of concept (POC) activities. In the role, the CSE manager will work alongside with product management, sales and engineering leaders to achieve the revenue and organizational goals. CSE managers are expected to be mentors and team players, as such they need to have deep technical skills as well as a good grasp of the business and industry.

Job Duties and Responsibilities

CSE Managers are responsible for leading, maintaining and further developing the CSE team they manage. Manager's duties include recruiting, evaluating performance and developing the necessary skills engineers need to perform their work with excellence. CSE teams expand across multiple countries, managers need to have the necessary attitude and skills to effectively manage employees remotely, and across cultural and language borders. The manager also needs to have the ability to manage and motive a team of top performers and highly knowledgeable individuals. To that end, the manager must assist employees in their short and long-term development, and in alignment with the regional and corporate goals. The CSE manager should also work alongside with the other engineering and business leaders in the definition and implementation of resources and processes to help the organization achieve its objectives. The CSE manager works closely with the SE managers and SE directors of the territories the team serves. Part of that work consists in serving the escalation requests for sales opportunities in the assigned territories, identifying training needs for sales engineers and partners and implementing the necessary enablement activities, and assisting with the marking regional efforts. The CSE team acts as a liaison between the field engineering teams and other corporate engineering teams such as product management, development, and quality assurance. The manager must build and develop the necessary relationships with those teams.

Qualifications ( Education, Experience and Certifications )

  • • Bachelor's degree in Computer Science, Information Systems, or equivalent. • 7+ years of proven experience in designing, building and supporting advanced security solutions in a customer facing role • 2+ years of demonstrated management, team lead or supervisory-level experience, ideally in an international and distributed environment • The optimal candidate will have a CISSP and/or CISM certification along with vendor specific certifications.

Knowledge, Skills and Abilities

  • • Ability to manage projects and resources, problem-solving • Excellent organizational and documentation skills. • Good understanding of information security technologies (firewalls, IDS/IPS, antivirus, VPN, etc) and associated protocols and standards. • Ability to understand the specific customer environments and their security needs, and to articulate the best technical solution for a given scenario. • Excellent written and verbal communication, listening, negotiation and presentation skills. Capable of delivering product and technology presentations to technical and business audiences. • Ability to work effectively, to add value as a team member, and collaborate with a variety of teams such as engineering, sales, product management and customer support. • English required, French a plus. • Domestic and international travel required.

Working Conditions, Mental and Physical Demands

The CSE manager should be a well-organized individual with a customer focused. Should have the ability to lead a team of very skilled professionals distributed across multiple time zones. Must be able to work well under pressure, possess the necessary analytical and critical thinking skills to prioritize resources and take effective actions. Must be able to travel in a short notice when required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.