Specialist, Media Monitoring

3 weeks ago

Toronto, Canada Rogers Full time
Specialist, Media Monitoring

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love-and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story

Who we're looking for:

Reporting to the Director Media Relations, you will be responsible for real time monitoring of news and social media, producing coverage summaries and reports, and mining for actionable insights about Rogers, its brands and its competitors.

You are an organized, methodical problem solver who is able to prioritize tasks in a fast-paced environment. You have a passion for monitoring and reporting with strong writing skills and a good understanding of current news pertaining to our sector . You are calm under pressure and believe in always delivering an excellent customer experience.

This role is based in Toronto and requires flexibility in the schedule, including a combination of weekday evenings (12 p.m. to 8 p.m.) and weekends (9 a.m. to 5 p.m.).

What you'll do:
  • Monitor and flag content from digital media, broadcast, and social media to articles, posts, or anything you find online, in real-time, for relevant stakeholders. We're the 'eyes and ears' of Rogers, when news breaks, we're the ones who inform our leaders.
  • Create complex search queries in various tools to identify content and topics of interest
  • Generate reports that include media coverage and social media mentions of Rogers initiatives, as well as news relevant to our competitors and the industry
  • Structure data by tagging content in our media analysis tool for enhanced reporting and insights
  • Conduct research and reporting on ad hoc topics and issues
  • Occasionally post articles or updates to About.Rogers.com
  • Occasionally post approved tweets from our corporate Twitter handle, @AboutRogers

What you bring
  • Exceptional level of attention to detail
  • Ability to handle sensitive and confidential information with discretion
  • Strong problem-solving and decision-making abilities
  • Knowledge of Rogers business units, sports ownership and media properties, as well as our telecommuniations and media competitors
  • Self-starter capable of working both independently and as a team in a deadline-driven environment
  • Collaborative approach to supporting the dynamic operations of the media monitoring team
  • Ability to take initiative, learn new skills and tools, and support the broader communications team
  • Experience with media monitoring, analytics platforms and social media listening tools is an asset (for example, Cision/Meltwater, Feedly/NewsBlur, TVEyes/Critical Mention, Emplifi/Hootsuite, Adobe Analytics, WordPress)
  • Experience with creating and disseminating reports to senior leadership is an asset
  • Bilingual is an asset

What's in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:
  • Competitive salary & annual bonus
  • Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
  • Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
  • Paid time off for volunteering
  • Company matching contributions to charities you support
  • Growth & Development Opportunities:
    • Self-driven career development programs (E.g. MyPath program) o Rogers First: priority in applying to internal roles of interest
  • Wellness Programs:
    • Homewood employee & family assistance program o Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions o Low or no-cost fitness membership with access to virtual classes
  • Our commitment to the environment and diversity:
    • Work for an organization committed to environmental protection o Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

This is a hybrid work position and will require you to be in office three days per week. You can choose which days work best for you

If you are selected to move forward in the recruitment process, here is what you can expect:

A 15-minute phone screen with your recruiter, an interview with Hiring Manager and a final round virtual interview with Director of the team. Best of luck

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (012), Toronto, ON
Travel Requirements: None
Posting Category/Function: Communications & Corporate Communication
Requisition ID: 316473

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us For any questions, please visit the Recruitment Process FAQ .

Posting Notes:Corporate

Location:
Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:
• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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