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Sr Production Support Analyst

2 months ago

Brampton, Canada Rogers Full time
Sr Production Support Analyst

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we're looking for:Our IT Wireline Provisioning team is looking for Senior Production support Analyst who can provide Application Support for Provisioning platform that includes but not limited to Oracle Order and Service Management, Oracle ASAP, Unified Inventory Management and can be part of on-call rotation and 24X7 on-call support for production issues/incidents.

What you will do:
  • Provide Application Support for Provisioning platform that includes but not limited to Oracle Order and Service Management, Oracle ASAP, Unified Inventory Management
  • Promptly join the technical bridges to help troubleshoot high priority incidents.
  • Initiate and implement timely changes to address operational gaps and root cause fixes.
  • Day to Day monitoring of Applications, Unix Servers, WebLogic, Oracle DB and Transaction monitoring on orders success rate, order Fallout outs, latency etc. to ensure High Availability of the application
  • Be part of on-call rotation and 24X7 on-call support for production issues/incidents
  • Develop automation solution for Validations and routine operational activities
  • Application monitoring through Oracle Enterprise Manager monitoring, Dynatrace
  • OSM/ASAP/UIM and Provisioning application deployment, handle the upgrades. WebLogic patch upgrades
  • Troubleshoot and resolve all incidents/service requests with defined SLA's. Ensure timely actions and/or engage responsible team for any issues.
  • Lead the Root cause analysis investigation for all high priority incidents and ensure permanent remediation is implemented.
  • Provide 24x7 application monitoring & support based on best practices and industry standards.
  • Perform Change Management and Release Management tasks to deploy patches and new versions to production
  • Perform pre and post validation for any production changes initiated/owned by other ITS teams, Network, Infrastructure, and any other technology groups.

What you will bring:
  • Degree in Computer Science, Information Systems, Telecommunications Technology, or related field preferred
  • Strong knowledge in WebLogic, Unix, Oracle DB, SQL/PLSQL, Networking and Debug/Troubleshoot skills.
  • Added advantage to have experience in Oracle Order and Service Management, Oracle ASAP, Unified Inventory Management applications
  • Knowledge in shell scripting, able to develop/implement automation where ever applicable
  • Able to investigate logs, find root cause of issues and come up with fix/resolution details
  • Familiar with applications monitoring tools like HP diagnostic, Dynatrace and SiteScope.
  • Able to perform application deployment, upgrades and WebLogic patch upgrades
  • Effective communication skills; verbal, non-verbal and written
  • Effective working relationships with all functional units of the organization, Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary
  • Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and able to work independently or as part of a team

What's in it for you?
We believe in investing in our people and helping them reach their potential asvaluable members of our team. As part of our team, you'll have access to a wide rangeof incredible resources, growth opportunities, discounts, and perks, including:
• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA,and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off
TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • Self-driven career development programs (E.g. MyPath program)
  • Rogers First: priority in applying to internal roles of interest

• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes

• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resourcegroups supporting equity-deserving groups including groupsrepresenting People of Colour, 2SLGBTQIA+, Indigenous Peoples,

• Persons with Disabilities and Women. We all bring something different,and we know what makes us different makes us great.

This is a hybrid work position and will require you to be in office three days per week.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule:Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location:8200 Dixie Rd (341), Brampton, ON
Travel Requirements: Up to 75%
Posting Category/Function: Technology & Information Technology
Requisition ID: 314153

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us For any questions, please visit the Recruitment Process FAQ .

Posting Notes:Technology

Location:
Brampton, ON, CA

Being a Rogers team member comes with some great perks & benefits including:
• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

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Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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