technical support specialist – information technology

3 weeks ago

Chilliwack, Canada Sto:lo Service Agency Full time
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 35 hours per week
  • Education:
  • Expérience: Education
  • Bachelor's degreeTasks
  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents
  • Ensure smooth operation of computer equipment and machinerySupervision
  • No supervision responsibilityCertificates, licences, memberships, and courses 
  • Cisco certified network associate
  • CompTIA Security+ Certification
  • Information technology infrastructure library (ITIL) CertificationComputer and technology knowledge
  • Android
  • Information Technology Infrastructure Library (ITIL)
  • iOS
  • Networking software
  • Networking hardware
  • Networking security
  • Extranet
  • Intranet
  • Internet
  • Servers
  • Desktop applications
  • File management software
  • Security software
  • Multimedia software
  • Word processing software
  • Presentation software
  • Mail server software
  • Communication software
  • Project management software
  • Programming software
  • Web service design
  • Mapping and data visualization software
  • Database software
  • Python
  • Data analysis software
  • JavaScript
  • MS Office
  • MS Windows
  • SharePoint
  • Spreadsheet
  • Wireless networks
  • Computerized inventory record keeping and re-ordering systemType of experience
  • Call centreArea of work experience
  • Quality assurance or control
  • Information technology (IT) service deliverySecurity and safety
  • Criminal record checkTransportation/travel information
  • Valid driver's licenceWork conditions and physical capabilities
  • Fast-paced environment
  • Tight deadlines
  • Attention to detail
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneelingPersonal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • HonestyScreening questions
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?Experience
  • 5 years or moreHealth benefits
  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefitsFinancial benefits
  • Group insurance benefits
  • Pension plan
  • Registered Retirement Savings Plan (RRSP)Long term benefits
  • Long-term care insurance
  • Maternity and parental benefits
  • Tax-Free Savings Account (TFSA)Other benefits
  • Free parking available
  • Learning/training paid by employer
  • On-site amenities
  • On-site daycare available
  • Paid time off (volunteering or personal days)
  • Team building opportunities
  • Parking available
  • Wellness program

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