information technology

5 months ago


Markham, Canada Roca Networks Inc. Full time
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 to 35 hours per week
  • Education:
  • Expérience: Education
  • Bachelor's degreeWork setting
  • Help desk
  • Consulting firmTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer serviceComputer and technology knowledge
  • Networking software
  • Networking hardware
  • Networking security
  • Extranet
  • Intranet
  • Internet
  • Desktop applications
  • Information management systemTransportation/travel information
  • Own transportationWork conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Attention to detail
  • SittingPersonal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time managementScreening questions
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you have previous experience in this field of employment?
  • What is your current level of study?Experience
  • 2 years to less than 3 yearsSupport for newcomers and refugees
  • Supports newcomers and/or refugees with foreign credential recognition


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