customer service clerk
1 month ago
- Work Term: Temporary
- Work Language: English
- Hours: 40 to 44 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 1 to less than 7 monthsWork setting
- Trucking firmTasks
- Act as spokesperson for an organization
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Explain the type and cost of services offered
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Answer clients' inquiries and provide information
- Conduct training sessions
- Professionalism in customer service
- Suggestive selling
- Contact potential customers by phone
- Provide customer service
- Plan and oversee Webinars
- Explain features when purchasing or selling for clientsType of product
- TruckComputer and technology knowledge
- Salesforce
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- MS PowerPoint
- Zoho CRMArea of specialization
- Customs servicesTransportation/travel information
- Public transportation is availableWork conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Work under pressurePersonal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learnerOther benefits
- Free parking available
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