user support technician
6 months ago
- Education:
- Expérience: Education
- Bachelor's degreeWork setting
- Help desk
- Telecommunications industryTasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwareSupervision
- 5-10 peopleComputer and technology knowledge
- Networking software
- Networking hardware
- Networking security
- Internet
- Wireless networksSecurity and safety
- Basic security clearanceTransportation/travel information
- Public transportation is availableWork conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Physically demanding
- Attention to detail
- Sitting
- Combination of sitting, standing, walkingOwn tools/equipment
- Computer
- Printer
- Internet accessPersonal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
- Judgement
- Organized
- Team playerExperience
- 2 years to less than 3 yearsOther benefits
- Other benefits
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
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