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customer information service representative
4 months ago
- Education: Secondary (high) school graduation certificate
- Experience: 1 to less than 7 monthsWork setting
- Retail/wholesale establishment/distribution centreTasks
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Receive and log complaints
- Receive paymentsWork conditions and physical capabilities
- Attention to detailPersonal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Reliability
- Team player
- Work Term: Permanent
- Work Language: English
- Hours: 35 to 40 hours per week
