analyst, systems technical support

2 months ago


Mississauga, Canada I Time Inc. Full time
  • Education:
  • Expérience: Education
  • College/CEGEP
  • or equivalent experienceTasks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Establish work priorities and ensure procedures are followed and deadlines are metComputer and technology knowledge
  • Networking software
  • Networking hardware
  • Networking security
  • Intranet
  • Internet
  • Servers
  • MS Office
  • MS Windows
  • Spreadsheet
  • MS Excel
  • MS Word
  • Electronic mail
  • MS OutlookSecurity and safety
  • Basic security clearanceTransportation/travel information
  • Public transportation is availableWork conditions and physical capabilities
  • Fast-paced environment
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • Large workloadPersonal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Team player
  • Ability to multitask
  • FlexibilityExperience
  • 1 year to less than 2 yearsWorkplace information
  • Hybrid
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 hours per week


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