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Asst General Manager-MOH

4 months ago

Milton, Canada CB Canada Full time

Under the general direction of the Regional Vice President, Operations, this position is responsible for the overall management and profitability of the property. Plans, directs and implements all operational initiatives at the site level in line with corporate and regional strategy. Develops performance objectives and delivers performance evaluations for direct reports. Spearheads and implements all new and revised operational initiatives. Actively participates in the recruitment and hiring process. Ensures adherence to the Company’s policies and procedures, motivates and leads by example and supports Great Canadian’s learning environment while establishing a safe and welcoming work environment for all team members.

Duties and responsibilities for our Assistant, General Manager will include:

  • Provides leadership, direction and mentoring to a Great Canadian Entertainment Centre; develops performance objectives and delivers performance evaluations for direct reports
  • Provides direction and has accountability for overall management and performance of all Operating departments, including Table Games, Slots, Cage, Guest Services, Food and Beverage as well as Facilities Management, including Housekeeping and building maintenance.
  • Liaise with the General Manager/Landlord as required and assigned.
  • Participates in the recruitment and hiring process, ensuring performance objectives/expectations are communicated and appropriate timely performance feedback is provided through performance evaluations
  • Plans, directs, and implements all operational plans at the site level as per corporate, site and or regional strategy
  • Develops and ensures achievement of the budget as well as goals for revenue, expenses, labor, guest service and operational standards (P&L responsibility)
  • Establishes and tracks key performance measures in all operating areas: team member satisfaction, turnover, Guest Comment Program, etc.
  • Assists with the direction and implementation of all operational and marketing plans at site level
  • Provides regular financial reporting for senior management and provides recommendations for improvements and changes
  • Takes appropriate and timely action where there are significant variances to budget or negative trends
  • Identifies and implements efficiencies to maximize revenues, minimize expenses, enhance the guest experience
  • Hosts Town Hall team member meetings as required.
  • Mentors and trains management on strategies and initiatives, keeping succession planning top of mind
  • Provides a safe and welcoming work environment for all team members; actively seeks feedback from guests and team members regarding improvements and satisfaction
  • Responds to and resolves issues as escalated; maintains positive team member, contractor and guest relationships; creates guest loyalty
  • Liaises and communicates effectively with all appropriate business units
  • Develops and cultivates strong working relationships with all stakeholder: guests, team members, senior management and regulatory bodies
  • Liaises with local community; promotes site operations; builds partnerships and grows the business
  • Works with Community Partners, has a strong community presence and is an ambassador to our PROUD programs
  • Ensures compliance with licensing laws, health and safety and other statutory regulations
  • Manages other initiatives as required

Successful candidates will demonstrate the following qualifications:

  • Post-Secondary education business or suitable combination of education and experience
  • Minimum 5 years of gaming management experience in a senior role; hospitality and direct gaming experience in slots and table games an asset
  • Food Safety and Smart Serve
  • Ability to travel within the West GTA area; valid driver’s license
  • Strong knowledge of MS Office, specifically Excel
  • Strong Financial acumen, budgeting and experience reviewing and reading P&L statements
  • Proven ability to develop and lead teams to exceed internal and external expectations through timely, effective and service oriented communication (verbal and written)
  • Demonstrated ability to manage a large diverse workforce to achieve objectives
  • Experience fostering community partnerships in support of business
  • Strong mentoring, coaching and conflict resolution skills; mathematical aptitude
  • Ability to successfully obtain a Category 1 Gaming License

Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.

Who we are

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you? 

  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
  • We provide you with the tools and technology needed to delight your clients
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
  • Freedom to Innovate: supports new and better ways to be successful.
  • Be your Authentic Self: environment that values diversity as a source of strength.
  • This isn't your typical \'corporate\' job. We work hard and we have fun

The only thing we don’t play games with…..is your career

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment