Desktop Support Technician

4 weeks ago

Toronto, Canada Teck Resources Full time
Closing Date: November 29 2024

Position Status: Vacant

Teck is a leading Canadian resource company focused on responsibly providing the metals essential for global development and the energy transition while caring for the people, communities and land that we love. Teck's two regional business units, North America and Latin America, oversee Teck's assets through all phases of safe, sustainable development, operation and closure. The business units are supported by enterprise-wide functions that set strategic direction, establish standards and provide governance, as well as supporting the business through shared services, centres of excellence and business partnering.

Reporting to the Acting Manager Support Services, the Desktop Support Technician will lead all aspects of onboarding, refreshing machines, incident resolution, and general ticket and request management. We are looking for a motivated candidate who can work independently and apply a variety of resources. Additional responsibilities will include maintaining request, incident, and asset management records along with updating internal team documentation and externally facing knowledgebase articles. This position is a Tier 2 end user support position, with aspects of both higher and lower responsibility and technical-aptitude work included occasionally as well.

This outstanding candidate is a versatile professional, ideally with a background in customer service and a proven focus on technology and technical capability. Experience in retail sales or the service industry is helpful for developing the client-first attitude we value. However, a robust technical capacity is essential. This opportunity will also involve the chance to support and connect with diverse clientele, including executive visitors from the head office

Don't miss out on this exciting opportunity to be part of one of Canada's leading mining companies and join our team

Responsibilities

  • Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures
  • Liaise with multiple teams, tiers, groups, and areas of the business daily to complete tasks, incidents, and other project work
  • Work with various relevant vendors to verify timely product delivery, and ensuring that new equipment is installed and ready to operate on schedule
  • Manage important records efficiently and accurately, including service tickets, request history, asset records, and internal and external documentation
  • Mentor and contribute to the continued growth of the team; helping to implement documentation, policies, and procedures. This includes thinking creatively on how to improve processes
  • Review and accurately maintain stock levels to an adequate degree, ensuring availability without over-expenditure
  • Analyze and make recommendations regarding hardware and software standardization when possible

Qualifications

  • A relevant degree Post-Secondary degree or 4+ years experience directly related Tier 2 experience. Additional technical certificates or diplomas will be considered.
  • Additional professional certifications from entities such as BCIT or HDI (Desktop Support Technician or Support Center Analyst), CompTIA or Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator) are an asset
  • Experience working in an ITIL V3 framework and in a large, dynamic organization
  • Sophisticated familiarity with tools such as Service Now, Azure Online, TeamViewer, SCCM, Active Directory (and Entra AD).
  • Solid understanding with solving, and configuring WDS/SCCM imaging workflows
  • Experience with PowerShell scripting and other methods of software automation
  • Knowledge of multi-function Xerox printers, notably Alta Link models, Papercut, and print servers
  • Experience with a purchasing/requisitioning system
  • Recent history supporting Apple in the Enterprise, applying JAMF and Intune
  • A self-started with the ability to perform multiple tasks simultaneously, including handling interruptions, and returning to and completing tasks in a timely manner
  • Outstanding organizational, written, verbal, and interpersonal communication skills with a focus on customer contentment.
  • A teammate who demonstrates outstanding customer service and has the ability to adapt
  • Strong proficiency in English is required
  • Spanish speaking skills are an asset

About Teck

At Teck, we value diversity. Our teams work collaboratively and respect each person's unique perspective and contribution.

Teck is one of Canada's leading mining companies, focused on providing products that are essential to building a better quality of life for people around the globe. Our commitment to our people is why Teck has been named one of Canada's Top 100 Employers for seven consecutive years, listed as one of Canada's Top Employers for Young People and named to the 2024 Bloomberg Gender-Equality Index. The pursuit of sustainability guides Teck's approach to business and we are proud to be recognized as one of the 2024 Global 100 Most Sustainable Corporations by Corporate Knights. Headquartered in Vancouver, Canada, its shares are listed on the Toronto Stock Exchange under the symbols TECK.A and TECK.B and the New York Stock Exchange under the symbol TECK.

Learn more about Teck at www.teck.com or follow @TeckResources .

We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

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