Advanced IT Support Professional

3 weeks ago


Vancouver, British Columbia, Canada NTT DATA Services Full time
About the Role

We are seeking a highly skilled Enhanced Technical Support Specialist to join our team at NTT DATA Services. As an Enhanced Technical Support Specialist, you will play a critical role in providing advanced onsite and remote technical support to senior executive users who require unique IT support services.

Key Responsibilities
  • Provide expert technical support for desktops, laptops, tablets, printers, mobility devices, and associated peripherals.
  • Act as a technical liaison between our technology team and senior executive clients, ensuring seamless end-to-end support.
  • Engage with clients to understand their technical needs, offer optimal solutions, and take ownership of resolution or assure resolution via line of business partners.
  • Build and maintain strong relationships with clients, demonstrating high levels of self-awareness, professionalism, relationship management, collaboration, and communication.
Requirements
  • Minimum 5 years' experience in desktop/software support and hardware (break/fix).
  • Technical degree or equivalent combination of education and work experience.
  • Strong verbal and written communication skills.
  • Experience with Microsoft Windows Domains, Active Directory.
  • Experience with mobile device configuration and deployment, Apple iOS and Android.
  • Experience with printer support, Office 365, Active Directory, ticketing systems (such as ServiceNow).
Working Conditions
  • Must have a driver's license and reliable personal transportation.
  • Must regularly lift machinery, tools, supplies, and equipment weighing up to 20 kg.
Financial and Supervisory Information
  • No financial responsibility.
  • No direct supervision.

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