Customer Service Representative

7 days ago

Markham, Ontario, Canada TD Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our Contact Center team as a Trilingual (English/Cantonese/Mandarin) Contact Center Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities
  • Provide legendary customer service by offering friendly support through your knowledge of TD products, services, and solutions.
  • Resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
  • Achieve performance objectives, including customer experience survey results, advice, and quality goals, compliance regulations, and productivity targets.
  • Participate in ongoing training and coaching support to help you continue to grow and develop in your role.
Requirements
  • High School Diploma or equivalent.
  • Fluent in English, Cantonese, and Mandarin.
  • Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns.
  • Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
  • Digital literacy across a broad range of devices.
  • Flexibility, resiliency, and a positive attitude when responding to challenging situations.
  • Passion to assist customers in resolving unspoken needs by offering consultative advice.
  • Ability to work both independently and as part of a team.
  • Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.
About TD Bank

TD Bank is one of the world's leading global financial institutions, committed to delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

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