Patient Care Assistant

1 day ago

Burlington, Ontario, Canada Home and Community Care Support Services Full time
Job Title: Patient Care Assistant

We are seeking a highly organized and detail-oriented Patient Care Assistant to join our team at Home and Community Care Support Services. As a Patient Care Assistant, you will play a vital role in providing support to our care coordinators and patients, ensuring they receive prompt and effective customer service.

Key Responsibilities:
  • Provide administrative support services to care coordinators, including processing new referrals and orders for services, supplies, and equipment.
  • Process and manage confidential patient records, ensuring accuracy and attention to detail.
  • Enter, update, and maintain patient data in our electronic database, utilizing your keyboarding and data-entry skills.
  • Answer a high volume of telephone inquiries from patients, families, and service providers, providing timely and accurate information.
  • Provide backup support to other positions as required, demonstrating your ability to work independently and as part of a team.
Requirements:
  • A Grade 12 diploma (minimum) and 2+ years of related office experience.
  • Accurate keyboarding and data-entry skills, with proficiency in database software, MS Word, Excel, and other applications in a Windows environment.
  • Excellent organizational skills, with the ability to work independently with minimal supervision.
  • Advanced multi-tasking skills, with the ability to meet performance and service goals.
  • Exceptional interpersonal skills, with the ability to work effectively with patients from diverse cultural, ethnic, and socio-economic backgrounds.
  • Excellent oral and written communication skills, including strong listening skills.
  • Flexibility to work a schedule that includes days, evenings, and weekends to meet organizational needs.
  • Ability to provide a criminal background check.
What We Offer:
  • Attractive comprehensive compensation packages and benefits.
  • Valuable development opportunities.
  • Membership in a world-class defined benefit pension plan.

We are committed to a culture of equity, inclusion, diversity, and anti-racism. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

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