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High Jewelry Sales Assistant

4 months ago

Toronto, Ontario, Canada Richemont Full time

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities

Job mission

The HJ Sales Assistant supports the growth of the High-End business and VIP client journey through strong attention to detail, hospitality, and a service-oriented mindset. You will be responsible for supporting dedicated HJ Sales Experts in preparing for and executing bespoke appointments while maintaining the High-End product category within the boutique. You are highly committed, always strive for results and excellence, while being a true team player and investing as a key stakeholder in the development of the HJ activity within the boutique. If/when you are not supporting HJ activity, you will support the broader boutique business needs as directed.

Main accountabilities/objective of the position

Key Responsibilities

Prepare and Assist in Private Viewing Appointments with the HJ Sales Team

  • Prepare viewing rooms for client appointments ensuring all products and resources are ready for the viewing
  • Support all hospitality elements of HJ appointments, including beverage service, lite bites etc.
  • Interact with clients and provide exceptional service with the highest level of courtesy and professionalism
  • Assist the HJ Sales team by bringing products to and from the viewing room during appointments
  • Manage the client wishlist in the product management catalogue, capture relevant notes of the client's product interests, and recap to the HJ Sales Team after the appointment
  • Anticipate Sales Team and Client needs and act swiftly, decisively, and properly
  • Uphold the Cartier image by maintaining a professional demeanor at all times and acting as an ambassador of the Maison
  • As needed, travel to local boutiques, events, or offsite locations with the HJ Sales Team to support bespoke appointments

Support the HJ Sales Team in strategic business actions

  • Follow-up and report on pending HJ deals using the opportunity management tool
  • Assist the HJ Sales team with client development actions as needed, such as creating wishlists, fulfilling gifting ideas, booking reservations etc.
  • Support the HJ Sales Team with computer tasks such as expense reports, email proof-reading, printing etc.
  • Handle client insurance valuation requests from the HJ Sales Teams in an accurate and timely manner
  • Partner with all departments and colleagues to ensure an exceptional guest journey
  • Consistently monitor and follow-up on client care-service matters leveraging the appropriate stakeholders

HJ Operational support, knowledge, and compliance

  • Set-up/break down High Jewelry product displays for opening and closing
  • Conduct inventory counts as required
  • Partner with Visual Merchandising in order to ensure correct displays, including adjusting displays when products are transferred out
  • Partner within the Operations team to ensure all High-End pieces are tagged correctly and are in first-choice condition
  • Update and maintain an active HJ library (i.e. Product News, Collection books etc)
  • Submit transfer requests for High-End product and follow-up on all pending transfers to ensure arrival times are met
  • Understand and comply with all Cartier security and operational procedures (i.e., product handling, inventory control, etc)
  • Organize relevant logistics for shipping and hand deliveries
  • Support the larger boutique with general operational and hospitality tasks as needed when not supporting HJ activities
  • Remain thoroughly up-to-date on the full range of the High-End product offer, including all pieces located in the boutique and region
  • Develop a deep knowledge of Cartier, its creations and stories, as well as the luxury marketplace, industry news, and the competition

Qualifications

Education:

  • Educational background or commensurate experience in high-end retail or hospitality
  • Supplemental education/credentials with the GIA, Gem-A, FHH, or similar institutions are a plus

Required Experience:

  • A minimum of 2 years of experience in luxury retail, service, or hospitality

Technical Skills/ abilities:

  • Must be available to work retail hours including weekends and be able to travel domestically and internationally as needed
  • Strong computer skills, with proficiency in Microsoft software
  • Has a strong service-oriented mindset
  • Additional language skills (Mandarin, Spanish, Portuguese, Russian, and Arabic) are a plus

Personal Skills:

  • Is flexible, adaptable, and has a strong moral compass
  • Maintains a strong sense of aesthetics and has a natural curiosity for the luxury industry, High Jewelry, and art
  • Displays strong self-awareness and discernment
  • Has excellent interpersonal and communication skills and can adapt well to various personalities
  • Has strong situational and emotional intelligence
  • Exudes positivity, openness, empathy, self-confidence, and determination
  • Ability to project an approachable and professional image in personal appearance, manner, and demeanor