Team Lead
2 days ago
We are seeking a Team Lead to link the leadership team and sales associates, assisting in operational functions and motivating the team to exceed goals.
About the RoleThe Team Lead will report directly to the Store Manager, providing support and coverage in their absence. They will model desired selling and customer service behaviors, promoting a positive in-store experience.
Key Responsibilities- Lead a sales team to achieve sales goals and provide exceptional customer service
- Assist with POS management, daily banking procedures, and submitting timely reports
- Develop and implement action plans to optimize store operations and results
- Conduct new associate onboarding and training, and coach associates on customer service fundamentals
- Resolve customer service matters and oversee tasks to maximize store efficiency
- Communicate performance feedback to store management and ensure team receives scheduled breaks and meal periods
- Perform opening and closing procedures, and any inventory duties as directed
Roots is a culture and lifestyle that values dynamic individuals who enjoy challenges and share our vision for a safer, cleaner, healthier planet.
Requirements- 1+ years related experience in a retail apparel environment, luxury retail experience is a plus
- Proven ability to successfully lead a sales team and model desired behaviors
- Strong organization, problem-solving, and communication skills
- Passion for upholding an exceptional customer experience
- Collaborate with others, yet be self-motivated
We offer a culture that fosters inclusion and respect, and are committed to providing accessible employment practices.
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