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Community Manager

4 months ago

Toronto, Ontario, Canada GWL Realty Advisors Full time

About GWL Realty Advisors

GWLRA is a leader in both the commercial and multi-residential real estate industries. Driven by our values of Integrity, Ambition, Creativity, and Empathy, our vision is to be a sustainable company known for exceptional real estate management, trusted advice, and outstanding service by consistently fulfilling our mission to deliver strong, long-term results for our clients.

We're looking for a Community Manager to work with and guide a team of multi-residential property management professionals. Major recurring responsibilities include managing daily operations, a variety of administrative duties, expense and budget controls, people management, unit leasing, and building and property maintenance.

RESPONSIBILITIES

Customer Service
  • Professionally and courteously handle all inquiries, feedback, complaints or concerns
  • Maintain an overall focus on enhancing the customer experience
  • Ensure open and effective communication measures for residents and site staff
  • Liaison between site staff needs and other departments at Head Office
Management
  • Be responsible and accountable for the supervision and activities of all site staff, service providers, and contractors
Marketing and Leasing
  • Maintain occupancy and rental income levels which comply with budgeted expectations
  • Encourage appointments or viewings with all prospective resident callers
  • Liaise with Leasing to arrange with viewings of the property and suites with prospective residents
Maintenance
  • Ensure maintenance repairs are completed on a timely basis to ensure resident satisfaction and safety (within hours)
  • Coordinate month-end duties and responsibilities, including suite pre-inspection, and scheduling of contractors and staff for turnover of suites with the assistance of a Maintenance Technician
  • Ensure effective communication with residents is consistent with expectations of the RTA
  • Complete incoming and outgoing suite inspections and document as required
  • Review and evaluate major repairs to ensure they meet budgetary and operational expenses

Administration and Reporting
  • Complete rent collection, striving for zero arrears each month
  • Perform and document monthly site and vacant suite inspections
  • Complete any reporting consistent with requirements of the property management contract
  • Perform and document monthly site and vacant suite inspections, routinely follow-up to ensure all deficient items identified are addresses in a timely manner
  • Responsible for staffing needs and payroll processing
  • Other duties as assigned
QUALIFICATIONS
  • 3+ years of experience in a leadership role ideally within property management
  • Completion of (or working towards) Property Management Designation
  • Property Management/Real Estate experience an asset
  • Must possess exceptional communication and interpersonal relationship skills
  • Intermediate level knowledge of Yardi and MS Office (Word, Excel, Outlook, and PowerPoint)
  • Strong understanding of Residential Tenancies Act
  • Excellent attention to detail and passionate about constantly delivering strong customer service
  • Must be a self-starter with high degree of initiative, flexibility, and professionalism
  • Possess knowledge of health and safety practices
  • Available to work flexible hours (on-call for emergencies)
  • Bachelor's Degree preferred
WHAT WE OFFER
  • 3 weeks of vacation per year
  • 3 paid personal days per year
  • Half-day every Friday before a long weekend
  • Eligible to participate in our annual performance based bonus program
  • A comprehensive health benefits plan that supports you and your family
  • Up to $2,000 annual education allowance
  • Up to $5,000 annual mental health coverage
  • A friendly, welcoming, and supportive culture
  • Many social and team events
Our Business

Learn more about our commercial and residential businesses, our values, and careers at GWLRA.

Our Commitment to Diversity

GWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

GWLRA uses a third-party platform, the applicant manager (TAM), to manage our recruitment process. You can read the TAM privacy policy by clicking on the link here. If you choose to apply for a job with us, or subscribe to be notified of new jobs, your personal information will also be collected by GWLRA and will be handled in accordance with our Privacy Policy (Click here to read the GWL Realty Advisors Inc. Privacy Policy).

CIGWL utilise la plateforme d'un tiers, soit un système de gestion des candidatures (pour l'acquisition de talents), afin de gérer son processus de recrutement. Pour connaître la politique de protection des renseignements personnels du fournisseur du système de gestion pour l'acquisition de talents, cliquez sur ce lien. Si vous choisissez de postuler à un poste chez nous ou de recevoir nos offres d'emploi, vos renseignements personnels seront aussi recueillis par CIGWL et utilisés conformément à notre Politique de protection des renseignements personnels (cliquez ici pour lire la politique de protection des renseignements personnels de Conseillers immobiliers GWL inc.).

This is a full time position