Business Systems Analyst

4 days ago

Burnaby, British Columbia, Canada City of Burnaby Full time
Business Analyst 2 (ServiceNow Analyst)


**Job Summary**

The City of Burnaby is seeking a highly skilled Business Analyst 2 to join the IT Systems & Knowledge team within IT Client Services. As a key member of the team, you will be responsible for sustaining existing business applications, deploying applications, and developing or configuring applications, with a focus on ServiceNow.


**Key Responsibilities**

  • Sustain existing business applications and deploy new ones, with a focus on ServiceNow
  • Develop or configure applications, including workflow customizations, UI design, ACL, and business rules
  • Perform quality assurance testing and coordinate user reviews of configured applications
  • Prepare and maintain reports and records related to the work
  • Stay up-to-date with recent developments in computer techniques and procedures
  • Perform research, information assembly, organization, and facilitation of business workshops and related documentation


**Requirements**

  • Completion of a university degree at the Bachelor's level in Computer Science or a related discipline (e.g. Business Administration)
  • Sound related experience in business analysis, or an equivalent combination of training and experience
  • ServiceNow Certified System Administrator and Certified Implementation Specialist certificate are strong assets
  • Sound related experience as a ServiceNow Developer and experience implementing IT Service Management modules within ServiceNow
  • Ability to utilize agile and scrum methodology, establish and maintain effective working relationships with a variety of internal and external contacts, and to present proposals in non-technical language


**What We Offer**

The City of Burnaby is committed to fostering an inclusive and diverse workforce that authentically mirrors the vibrant community we proudly serve. We consistently strive to build an inclusive workforce that celebrates the richness of our community. We warmly welcome applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to join us in shaping a more vibrant and equitable future together.


**How to Apply**

Please apply online by submitting your application through our website. We thank all applicants for their interest; however, only those considered for an interview will be contacted.

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