Customer Service Manager

3 days ago


Kamloops, British Columbia, Canada Walmart Canada Full time
Job Summary

We are seeking a highly skilled Customer Service Manager to join our team at Walmart Canada. As a key member of our Front End operations, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and driving customer loyalty.

Key Responsibilities
  1. Coordinate Front End operations to ensure safe work processes and emergency procedures are followed.
  2. Handle customer and Associate concerns and provide guidance as required.
  3. Monitor Front End associates, ensuring proper coverage, coordinating breaks, and providing assistance as needed.
  4. Provide training to Associates on systems and Company procedures, including scanning accuracy, productivity, and safety.
  5. Oversee purchase, return, and exchange transactions, and assist with error corrections, providing approvals and verifying processes to meet Company guidelines.
  6. Ensure EAS systems are functioning to standard, including Cashiers deactivating and Greeters handling issues appropriately.
  7. Prepare registers for opening and closing daily, and support cashiers by providing change as needed, while maintaining front end cash levels and supporting process audits.
  8. Oversee and promote all company sponsor programs and initiatives, including credit card services, Walmart protection plans, charity initiatives, and discount programs.
Requirements

To be successful in this role, you will require:

  • Minimum rate of pay: $17.85
  • Relevant experience

Walmart will accommodate the disability-related needs of applicants and associates as required by law.



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