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Senior Customer Journey Event Specialist

4 months ago

Richmond Hill, Ontario, Canada Adecco Canada Full time

Adecco is currently hiring a temporary full-time highly motivated and experienced talented Senior Customer Journey Event Specialist to join our clients' team in North York, ON. In this role you will be responsible for the research, development, planning, and execution of exclusive luxury customer events within top markets in Canada. This position will manage day-to-day coordination of key corporate functions: contractual agreements with various suppliers, venues, partners, relationship development, assist with presentations and post-event reporting. Working in parallel with the Customer Journey Team and the Communications Team, as well as collaborate with Porsche AG (PAG) as well as Porsche Cars North America (PCNA), this position manages company-directed national program opportunities.

If you are a strategic thinker with excellent project management skills and a passion for creating exceptional customer experiences, apply today

  • Pay Rate: up to $39/hour (based on experience)
  • Location: North York, ON
  • Job type: Temporary | Full-time | 1-year contract with possibility of extension

Here's why you should apply:

  • 4% vacation paid weekly
  • Paid weekly accurate and on time
  • Strong health and safety programs
  • Medical and dental benefits once qualified
  • Free training programs
  • New and quicker onboarding process

Responsibilities:
Direct day-to-day responsibility for a number of key department relationships:

  • Ensure all customer data is curated through Customer Journey department
  • Identify and nourish relationships with top customers within the country
  • Provide KPIs and measures of success in relation to brand loyalty and retention
  • Creation of effective marketing materials, i.e. presentations, post event recaps, KPIs, etc.
  • Garner support from Communications department to ensure brand messaging and customer relations are clear and consistent
  • Work closely with Porsche Centres to ensure appropriate buy-in of required dealer support
  • Manage administrative, legal and procurement tasks related planned event

Event Ideation & Execution:

  • Research and develop target lists together with CRM
  • Plan and execute 4-5 major events along 6-8 minor ones and gift sourcing per year, while maintaining accurate database identifiers within CRM
  • Present compelling presentations with measurable results and metrics
  • Participate in networking events and/or competitor events for inspiration
  • Identify new opportunities for topics such as product launches and / or other collaborative activations with PCL Department leads
  • Work closely with the AOR for Porsche Experience programs (Sport Driving Canada) as well as enlisting agency support (where relevant) on national events and programs.
  • Ensure liability and risk is managed both pre and post event with appropriate approvals from Legal and Compliance Team
  • Ensure that event programs follow company directives, are delivered on given budget, and adhere to all Porsche brand guidelines and procurement processes
  • Schedule and routing of drive event fleet vehicles, including transportation needs and vehicle inventory management where necessary
  • Oversee vendor management and onboarding of new venues and/or suppliers
  • Creation of purchase requisitions, orders, processing of invoices in a timely manner

Qualifications:

  • Must be legally eligible to work, and reside in Canada
  • 4-year post-secondary degree in Marketing, Events, Hospitality, Business Management or equivalent
  • Minimum 3-5 years' experience in corporate management and development of business partner relationships for consumer marketing programs
  • Minimum 3-5 years' Events or Hospitality Management experience
  • Demonstrated success cultivating luxury hospitality among high-net-worth client
  • Automotive industry experience preferred
  • Minimum 2 years' experience in working with performance/luxury-brand segment preferred
  • French language capabilities preferred
  • Excellent interpersonal and communication skills, strong analytical and planning skills
  • Proficient computer skills in all Microsoft Office applications, especially Excel and PowerPoint
  • Ability to manage and oversee multiple activities at once
  • Highly organized and high attention to detail
  • Ability to work and make decisions independently
  • Ability to travel domestically and internationally for up to 2 weeks at a time
  • Ability to manage vendors, agencies and stakeholders effectively
  • Ability to be driven by desire to exceed customer's expectations

Are you interested in this position? Apply now Our dynamic team of recruiters will reach out if you qualify for this role.
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