Customer Service Representative
2 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at Sleeman Breweries Ltd. as a Direct Delivery Customer Service Representative. This role will be responsible for providing exceptional customer service to our direct delivery customers, taking orders and releasing for shipment, maintaining customer data, and working with the warehouse and sales staff to resolve related issues.
Key Responsibilities- Handle incoming and outgoing calls with direct delivery customers to arrange orders in accordance with multiple delivery schedules and deadlines; advise customers of promotional opportunities or new products as appropriate
- Investigate and follow through to resolve related service issues, working with warehouse, sales, and delivery staff and supervisor as necessary
- Enter orders for direct delivery into our inventory management system, then release to the warehouse management system for shipping
- Maintain up-to-date customer information and daily call sheets and update as necessary
- Will serve as the main point of contact for online order support and customer sign-ups
- Support Ontario Supply group as required
- Exchange information with Warehouse staff and Sales Representatives regarding orders and customer issues
- Support adherence to quality and food safety standards as required
- Perform other related duties, as required
- Minimum secondary school diploma or equivalent
- Minimum 2 years customer service experience, including 1 year call center experience
- Strong communication skills, both written and verbal
- Ability to build effective working relationships, both internal and external to the organization
- Computer skills with ability to use Microsoft Office applications
- Ability to support and project values compatible with the organization
We offer a competitive compensation package, including RRSP matching program, commitment to work-life balance and flexible work arrangements, benefits coverage for partners and kids, parental leave top-up for primary and secondary caregivers, employee beer credit, tuition reimbursement program for eligible employees, employee and family assistance program, and discount program with access to perks from big brands and local favorites.
Why Work with UsWe believe in creating safe and inclusive spaces for everyone and our Diversity, Equity and Inclusion Committee helps us live up to that commitment. We're an equal-pay employer and believe in opportunity for everyone. We're proud to be a company that values diversity, equity, and inclusion and we're committed to creating a workplace where everyone feels welcome and valued.
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