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Dental Receptionist

4 months ago

St John's, Newfoundland and Labrador, Canada Sherbrooke Dental - Dr. Paul Chase | Dr. Janet Smith | Dr. Erica Forward Full time

Dental Receptionist Posting Sherbrooke Dental Saint John NB

About the Organization

Since 1984, we have been putting patient's dental health first and ensuring they get the best oral hygiene care. We provide a welcoming and calm atmosphere that set our patients at ease. The passion and experience of our team shine through in every visit.

The Opportunity

We are looking for a full-time dental receptionist to become part of our passionate and motivated team. As a member of our team, this role would coordinate and organize appointments, facilitate the administration of the front-office, and participate in efforts to achieve the overarching strategic goals of the organization. This individual will be accountable for providing effective management of greeting and scheduling our clients. They play a critical role in the success of the organization by being the face of the organization on the phone and as individuals walk through the door.

Responsibilities

Key areas of focus include, but are not limited to, the following:

  • Greeter
    • Greet patients in person and via the telephone
    • Register new patients
    • Manage the patient database (contact information, insurance, etc.), working with patients to ensure it stays up to date; maintain compliance with privacy and security regulations
    • Delivery and check off patients at each operatories
    • Ensuring the presentation of the front office / waiting area is professional
  • Receiving / Making Calls
    • Answer and manage incoming calls
    • Scheduling appointments
    • Responding to inquiries
    • Confirming upcoming appointments and recalls
    • Fill in cancellations and no-show appointments
  • Daily / Weekly Preparation
    • Pull and organize upcoming charts for upcoming week
    • Arrange patient charts for next day
  • Administration
    • Complete referrals to other dental offices
    • Manage and monitor deliveries of lab cases
    • Collect and receipt payments at time of treatment, managing insurance coverage
    • Prepare and mail billing statements, claim forms for dental insurance, and patient statements
    • Sort and distribute incoming and outgoing mail
    • Monitor and maintain inventory of dental office front end supplies
    • Manage account receivable and payable insurance cheques complete with data entry

Skill Requirements

  • Postsecondary Education or equivalent years of relevant experience
  • Excellent verbal and written communication skills
  • Strong literacy and numeracy skills and basic accounting experience
  • Ability to build and maintain effective working relationships with all stakeholders
  • Strong organizational skills and ability to multi-task, prioritize, and meet deadlines
  • Ability to step in and support the team as required
  • High professional and ethical standards for handling confidential information
  • Strong collaboration skills and the ability to be proactive and demonstrate initiative
  • Familiarity with MS Office and various business software
  • Thrive in a constantly changing, fast-paced and deadline-driven environment
  • Demonstrate a high level of integrity and dependability with a strong sense of urgency
  • Experience in the dental industry, having working knowledge of dental insurance procedures would be considered an asset

Apply Today

We offer a good working environment and competitive salary, based on your qualifications and experience. Uniforms are provided, health, dental, life, disability insurance are also available.