Account Service Coordinator, Mobility

1 month ago

Vancouver, British Columbia, Canada Bell Full time

Req Id:

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.


If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.


The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada's Best National Network. We love to innovate, embrace big challenges, and live for the newest technology

Position Description

As an Account Service Coordinator, you will have a key role in driving customer satisfaction within the wireless B2B (Commercial / Enterprise business) environment. This is a great opportunity for a customer centric professional to be part of one of the strongest serve teams within the company. You will have an opportunity to collaborate with other subject matter experts and professionals who are truly passionate about what they do. The team seeks individuals who are customer experience focused, thrive in a dynamic fast-paced environment, and have past success supporting customer experience.

Reporting directly to the Manager of Service Support, you will be a key player of the serve team accountable for deploying the vision and strategic roadmap for key customers in our subscriber range. Our people are making big things happen across the country, nourished constantly by growth, training and personal development opportunities. Our passionate, dedicated leaders encourage and empower people to grow and succeed.

Job Duties / Accountabilities
  • Manage the service delivery model for your assigned base of corporate clients
  • Collaborate with customers on the adoption and usage of self-serve tools
    skills to respond professionally in urgent or escalated situations
  • Have accountability for protecting Churn and enhancing the client experience
  • Take ownership of escalations with a sense of urgency and work with internal resources to resolve quickly
  • Use advanced interpersonal
Critical Qualifications / Competencies
  • Demonstrated 1-3 years' experience in B2B customer service
  • Experienced in resolving customer issues, strong ability to diffuse escalations and retain customers.
  • Demonstrated ability to be resourceful in leveraging support partners in the business to resolve escalations and address client needs
  • Strong ability to collaborate with cross-functional teams in a matrixed environment.
  • Be a positive, organized and motivated individual with a strong ability to effectively manage multiple priorities
  • Strong verbal and communication skills
  • Advanced time management skills
  • Possess a valid driver's license (limited driving required)
  • Skilled in PowerPoint and Excel
Preferred Qualifications / Competencies
  • Telecom service experience would be ideal
  • Strong skill set for telephone, video and email business communication and interactions
  • Client presentation experience
Additional information

Work schedule: Monday to Friday,8:30 am to 5pm

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Non Management
Job Status: Regular - Full Time
Job Location: Canada : British Columbia : Vancouver || Canada : Alberta : Calgary || Canada : Alberta : Edmonton
Work Arrangement: Remote
Application Deadline: 08/30/2024

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at

Created: Canada, BC, Vancouver

Bell, one of Canada's Top 100 Employers.

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