Current jobs related to Customer Care Associate - Richmond Hill, Ontario - Canlan Sports

  • Customer Care Specialist

    1 month ago

    Richmond Hill, Ontario, Canada Circle of Care Full time

    Job Overview The Client Services Representative plays a vital role in delivering outstanding customer support to all individuals who reach out to Circle of Care. This position involves addressing all incoming phone inquiries, conducting initial assessments of client situations, documenting client interactions, and directing callers to emergency...

  • Customer Care Specialist

    1 month ago

    Richmond Hill, Ontario, Canada Savers Value Village Full time

    Position OverviewJob Title: Customer Service AssociateAbout Us:As a leading for-profit thrift retailer across the United States, Canada, and Australia, we are dedicated to promoting sustainability and encouraging a culture of reuse. Our mission is to inspire a future where secondhand shopping is a common practice. We source our inventory from community...

  • Customer Care Associate

    1 month ago

    Richmond Hill, Ontario, Canada EDAC Connectors Full time

    Overview of Duties:Handles incoming calls and electronic communications from clients, ensuring prompt and effective responses to inquiries regarding: order placements, pricing comparisons with competitor offerings, urgent requests, shipment information, product documentation, and issue resolution.Key Responsibilities:Provide exceptional service to clients by...

  • Case Manager

    2 weeks ago

    Richmond Hill, Ontario, Canada Circle of Care Full time

    Job SummaryCircle of Care is seeking a highly skilled and compassionate Hospice and Bereavement Case Manager to join our team. As a key member of our social work department, you will be responsible for providing exceptional client service, ensuring seamless care experiences, and promoting a culture of excellence and quality improvement.Key...

  • Case Manager

    2 weeks ago

    Richmond Hill, Ontario, Canada Circle of Care Full time

    Job SummaryCircle of Care is seeking a highly skilled and compassionate Hospice and Bereavement Case Manager to join our team. As a key member of our social work department, you will be responsible for providing exceptional client service, ensuring seamless care experiences, and promoting a culture of excellence and quality improvement.Key...

  • Companion Care Overnight

    2 weeks ago

    Richmond Hill, Ontario, Canada Spectrum Health Care Full time

    Job SummaryWe are seeking a compassionate and dedicated Personal Support Worker (PSW) or Home Support Worker (HSW) to provide overnight care and companionship to seniors in their homes or long-term care facilities.Key ResponsibilitiesProvide companionship and support to clients, including awake and resting coverageAssist clients with household tasks, such as...

  • Companion Care Overnight

    2 weeks ago

    Richmond Hill, Ontario, Canada Spectrum Health Care Full time

    Job SummaryWe are seeking a compassionate and dedicated Personal Support Worker (PSW) or Home Support Worker (HSW) to provide overnight care and companionship to seniors in their homes or long-term care facilities.Key ResponsibilitiesProvide companionship and support to clients, including awake and resting coverageAssist clients with household tasks, such as...

  • Client Care Coordinator

    1 month ago

    Richmond Hill, Ontario, Canada Circle of Care Full time

    Position Overview Are you an organized and motivated individual looking to make a meaningful impact in the lives of those with intricate health requirements? Do you aspire to join a committed team of professionals and volunteers dedicated to enhancing the quality of life for numerous clients and their families? As a Client Care Coordinator, you will be...

  • Customer Service Advocate

    1 month ago

    Richmond Hill, Ontario, Canada Circle of Care Full time

    Job Overview The Client Services Representative plays a crucial role in delivering outstanding customer support to all individuals who reach out to Circle of Care. This position involves responding to incoming calls, conducting initial assessments of client situations, documenting interactions, and directing inquiries to emergency coordinators as...

  • Customer Experience Associate

    17 hours ago

    Richmond Hill, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide personalized customer service and support to...

  • Customer Experience Associate

    13 hours ago

    Richmond Hill, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide personalized customer service and support to...

  • Customer Experience Associate

    2 weeks ago

    Richmond Hill, Ontario, Canada TD Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesCustomer ServiceProvide personalized service to clients,...

  • Customer Experience Associate

    2 weeks ago

    Richmond Hill, Ontario, Canada TD Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesCustomer ServiceProvide personalized service to clients,...

  • Sales Associate

    7 days ago

    Richmond Hill, Ontario, Canada Accoravillage Full time

    SALES ASSOCIATE ROLEWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Kitchen Stuff Plus. As a Sales Associate, you will play a key role in providing exceptional customer service, driving sales, and maintaining a welcoming store environment.Key Responsibilities:Act as a brand ambassador, representing Kitchen Stuff...

  • Sales Associate

    1 week ago

    Richmond Hill, Ontario, Canada Accoravillage Full time

    SALES ASSOCIATE ROLEWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Kitchen Stuff Plus. As a Sales Associate, you will play a key role in providing exceptional customer service, driving sales, and maintaining a welcoming store environment.Key Responsibilities:Act as a brand ambassador, representing Kitchen Stuff...

  • Hospitality Associate

    2 weeks ago

    Richmond Hill, Ontario, Canada Mackenzie Health Full time

    Job SummaryThe Hospitality Associate - Food Services (Acute Care) is responsible for providing exceptional patient care and hospitality services in a fast-paced acute care environment. This role requires a high level of customer service, attention to detail, and ability to work effectively in a team.Key ResponsibilitiesAssist patients with meal selection,...

  • Personal Care Provider

    4 weeks ago

    Richmond Hill, Ontario, Canada Spectrum Health Care Full time

    About Spectrum Health Care Spectrum Health Care is a leading provider of home and community-based healthcare services in Canada. We are dedicated to delivering exceptional care that empowers individuals to live their best lives. Job Description As a Personal Support Worker (PSW), you will play a vital role in supporting our clients with their daily living...

  • Sales Associate

    2 weeks ago

    Richmond Hill, Ontario, Canada Leon's Furniture Full time

    About the RoleLeon's Furniture is seeking a dynamic and customer-oriented Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, educating customers on our products, and driving sales growth.Key ResponsibilitiesInteract with and educate customers on our products and servicesProvide...

  • Commercial Customer Care Manager

    1 month ago

    Richmond Hill, Ontario, Canada the Ladders Full time

    ABOUT THE LADDERS:The Ladders is a prominent global leader in providing innovative solutions for intelligent sensing, integrated automation, and autonomous perception applications. With a portfolio boasting over 1,000 patents, our commitment to innovation and technology is at the forefront of our operations. This dedication to pioneering advancements and...

  • Sales Associate

    2 weeks ago

    Richmond Hill, Ontario, Canada Leon's Furniture Full time

    About the RoleLeon's Furniture is seeking a dynamic and customer-oriented Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, educating customers on our products, and driving sales growth.Key ResponsibilitiesInteract with and educate customers on our products and servicesDevelop and...

Customer Care Associate

4 months ago

Richmond Hill, Ontario, Canada Canlan Sports Full time

Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class sports complexes. We understand our customers' need for service excellence and are committed to it.

Job Summary

The Customer Care Associate (CCA) maintains the health & safety of our customers whilst providing professional, efficient, and courteous service in person, at the complexes. This role is responsible for upholding any health and safety legislative requirements and reducing health and safety risks through adherence to strict protocols and physical barriers based on the information available to Canlan Sports management at the time it was approved. They are strong communicators providing exceptional customer service ensuring a safe and healthy environment for all. They provide information for walk-in customers about all products and services offered at the Sports Complex. The CCA will also be the primary point of contact for the Contact Center and will field all calls. The CCA's will have communication set up (a cell phone) and schedules set with the Contact Center.

AccountabilitiesThis role is accountable for:
  1. Minimizing health & safety risks
  2. Individual Customer Feedback & Satisfaction
  3. Providing information on programs and registration.
  4. Registering and selling as required.

Responsibilities

  • Welcome and provide service for walk-in customers in a friendly and competent manner.
  • Answer customer questions and concerns or escalate to the appropriate department.
  • Accept payments and provides receipts to customers for drop-in programs, contract, programs and league or tournament payments.
  • Take casual/spot rental bookings, prepare contracts and collects fees.
  • Be the primary point of contact for the Contact Center.
  • Report repair and maintenance requirements to Operations department personnel.
  • Maintain a safe environment for customers and employees, by identifying and managing potential risk situations or escalating to the appropriate manager.
  • Manage traffic into, out of and in each Zone (viewing zones, ice level zones), ensuring athletes /coaches/spectators maintain physical distancing.
  • Guide traffic in the Zone to the change rooms and get the athletes from their rooms to the ice and vice versa.?
  • Enforce the physical distancing rules and the other sport complex rules (no spitting, water bottles filled, wear mask, face shield, etc.).
  • The main point of contact in emergency situations and is aware of all emergency contact details.
  • May be required to provide 1st Aid in the event of an incident.
  • May be required to carry-out disinfection duties such as cleaning door handles, benches, and other high-touch points.
  • Adhere to Risk Management policies and procedures as governed by legislative requirements.
  • Comply with the Sports Complex Health and Safety Committee and report any unsafe Health & Safety conditions.
  • Is "WHMIS" (Canada) or "HAZCOM" (US) and "Workplace Violence" trained.
  • Is aware and understands implementation of the Complex Emergency Plan, Incident Reports and knows the location and how to use the First Aid Kit, Eye Wash Station and Defibrillator.
  • Wear appropriate Personal Protective Equipment (PPE) when required.
  • Assign high priority on Customer Satisfaction and display a solid "service attitude".
  • Participate in keeping all areas of the complex neat, tidy, and safe at all times.
  • Adhere to and support: The Canlan Sports Mission, Vision and Culture Statements, Company policies, procedures, and best practices, The Customer Service Charter, and Canlan Sports Central priorities.
  • Understand current promotions and take initiative to actively sell and products and services.
  • Proactively resolve or escalate any guest, staff, or personal concerns to manager.
  • Assist in training of new employees and mentor junior staff members.
  • Take responsibility to help and assist in other departments / areas as needed (based on ability).
Abilities, Attributes and Experience
  • Willingness and ability to work flexible hours (evenings & weekends).
  • At least one year office and customer service experience.
  • Experienced handling credit card payments.
  • Comfortable working with new systems and technology (iPads, point of sale, CRM).
  • Able to work well under pressure and pay particular attention to deadlines.
  • Basic understanding of accounting principles and practices.
  • Demonstrated computer skills, notably in Microsoft Word and Excel.
  • Thorough, organized, articulate and punctual.
  • Great communication skills and professional and positive attitude.
  • Able to manage and diffuse difficult situations.

If you are interested, please apply online.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices

#LI-Onsite