Customer Communications Specialist

5 days ago

Toronto, Ontario, Canada Toronto Transit Commission (TTC) Full time

Customer Communications Specialist

We are seeking a skilled Customer Communications Specialist to develop and implement proactive and effective integrated communications strategies in support of major TTC initiatives.

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud.

Key Responsibilities
  • Develop and implement proactive and effective integrated communications strategies in support of major TTC initiatives
  • Provide strategic communications advice, planning and program execution to support various communications programs, projects and activities
  • Work with and provide overall support and guidance to both the Customer Communications and Corporate Communications teams
  • Evaluate the effectiveness of the TTC's communications programs and make recommendations for improvements
Requirements
  • Completion of a post-secondary degree/diploma in Communications, Public Relations or related field, or the equivalent in relevant work experience
  • Comprehensive understanding of the role of communication principles and practice within an organization
  • Excellent knowledge of the communications field, including strategic communications planning, behaviour change communications/social marketing and other forms of communications vehicles
  • Exceptional research, writing, editing and presentation skills, sound judgement, sensitivity and discretion
  • Excellent planning and organizational skills to manage multiple projects and priorities in a timely manner
  • Strategic/creative thinking, political sensitivity and the ability to co-ordinate the efforts of others to accomplish objectives
  • Well-developed technical skills in Microsoft Office products, combined with applied knowledge of publication/production/presentation software and new technologies
What We Offer
  • A commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve
  • A comprehensive package that covers health, dental, vision and more
  • A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives
  • Support for professional development opportunities for all colleagues through a broad range of learning programs
Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization.

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