Account Manager

6 days ago

Guelph, Ontario, Canada Intrigue Media Full time
Empower Leaders to Strengthen Communities

At Intrigue, our purpose is to empower leaders to strengthen communities. We believe that success is built on leadership, and we're committed to building leaders at every level of the organization. The world is full of people waiting for someone else to make a change, leaders step up to create the change they want to see in the world.

We are on a mission to 10x the impact of Intrigue for entrepreneurs across North America. Our goal is to empower 2,000 clients annually in the next 10 years. This is a bold target, and we're committed to bringing it to life.

Working at Intrigue is not for everyone. We expect a lot in terms of personal growth, mastering your craft, and leading others. Our organization has built a platform to do that, but it takes a lot of work from each member of our team.

You are a leader, and you crave personal growth. You are someone who loves to foster great relationships. Delighting and taking care of others comes as second nature to you. You are passionate about helping entrepreneurs grow their businesses, helping others reach their goals, and being a part of your community.

A day filled with phone calls and meetings with business owners energizes you. You picture yourself at the top of the leaderboard, and you won't stop until you get there.

You present yourself professionally, are accountable, and seek personal growth. You are detail-oriented, hungry for success, and not afraid to fail forward. You can command a room of clients or team members, and you are not afraid to have hard conversations, present good or bad news & updates, and always practice open & honest communication.

As an Account Manager, you will manage client relationships, drive client campaign strategies, collaborate with team members to streamline processes, and hit client campaign goals. You will work with and have campaign meetings with business owners, C-suite level executives, and marketing teams across a variety of industries, with a particular focus on landscaping and home services businesses.

You will:

  • Support Intrigue's goal of empowering 2,000 entrepreneurs annually by ensuring client satisfaction, hitting campaign goals, and renewing clients.
  • Renew digital marketing campaigns between $40,000 and $100,000 per year with current clients and expand accounts by offering additional value.
  • Work with our internal teams and leaders to develop creative solutions and integrated marketing plans for clients.
  • Work alongside business owners, C-suite level executives, and our client's internal marketing teams, to meet their objectives.
  • Analyze campaign results to inform tactical changes that improve campaigns.
  • Achieve a Net Promoter Score of 70 or higher.
  • Respond to queries, client calls, and emails to provide a world-class level of customer service.
  • Follow the Intrigue Sales, Account Manager, and Client Experience Process to keep projects on track and on time.
  • Build and maintain strong relationships with existing clients and agencies.
  • Update and maintain account history and activity in Salesforce.

What does success look like?

  • Meet or exceed quarterly and annual revenue & renewal targets.
  • Learn about revenue models and best practice marketing and sales strategies.
  • Report on the success of client campaigns using WhatConverts, Google Analytics, and other analytics tools.
  • Communicate strategies and marketing information to clients.
  • Navigate difficult conversations and complaints with confidence.
  • Deliver a Marketing Action Plan (MAP Presentation) and lead campaign renewal meetings by your sixth month.
  • Comfortably manage your own accounts and conduct client sessions within your first eight months.

We are looking for an Account Manager who can work from our office. Intrigue offers flexibility in working schedules to accommodate personal balance and lifestyle. Our workplace is collaborative and hybrid, allowing team members to come and go as needed.

Account Managers will come to us with a sales and client management background, strong communication skills, and experience presenting to internal and external groups of all sizes.

Your skills include:

  • A post-secondary degree, diploma, or certificate in Marketing, Business, Communications, or a relevant field
  • Knowledge of and experience in digital marketing and client account management
  • Experience or knowledge in the landscaping industry is considered an asset
  • A passion for helping entrepreneurs and business owners
  • Experience managing 20 or more client accounts is an asset
  • Experience working at a marketing agency is an asset
  • Experience working in a CRM, Salesforce is preferred
  • Experience with G-Suite, including Google Analytics and Google Ads
  • Confidence presenting to teams, business owners, and executives
  • Knowledge of WordPress and email marketing platforms is an asset

You embody the following attributes:

  • Strong communicator and active listener
  • Resiliency and a passion for personal growth
  • Organized and detail-oriented
  • Excellent time management
  • Positive attitude
  • Hungry for success
  • A learner's mindset
  • Relish challenges
  • Honest, even when it's tough
  • Follow through on promises and commitments
  • Enjoy working in a fun and fast-paced environment

We are looking to bring on a new team member as soon as possible. If you are a good fit for the role, we will invite you to a 15-minute Career Discovery call with our Recruitment & Culture Specialist. If your experience is the right fit for Intrigue, we will ask you to complete a case study for this role. We may also ask you to complete an Emergenetics Profile as part of this process.

Intrigue Media Solutions Inc. is an equal opportunity employer that supports and promotes equality, diversity, and inclusion. We will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code.

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