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Customer Service Representative

4 months ago

Smithers, Canada CityWest Cable and Telephone Corp Full time
CityWest Hiring Customer Service Representative Tier I

CityWest is a key employer in Northern BC, with a team keen on learning and taking on new challenges. We offer a dynamic work environment focused on surpassing expectations and providing top-notch service to our customers. Join our team as a Permanent Full-Time Customer Service Representative Tier I as we expand to serve our growing customer base and manage capital projects.

Nature of Work
  • Sales and customer service-focused role
  • Extensive interaction with the public
  • Requires strong customer service skills, organization, and initiative
Principal Accountabilities
  • Maintain positive customer relationships
  • Handle customer requests and inquiries
  • Qualify customer requirements for customized solutions
  • Communicate CityWest products and services to customers
  • Respond to email requests with superior customer service
  • Perform additional duties as needed
Required Education
  • Secondary School Diploma
  • Post-Secondary studies preferred
Qualifications and Experience
  • Minimum one-year experience in a computerized environment
  • Minimum one-year customer service experience
  • Experience with Microsoft Office 365 Suite
Skills and Competencies
  • Professional interaction with diverse groups
  • Good communication skills
  • Strong problem-solving abilities
  • Detail-oriented and organized
  • Ability to work under pressure
  • Effective team player
Job Types

Full-time, Permanent

Pay

Starting from $24.25 per hour

Benefits
  • Casual dress
  • Company events
  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care
  • Wellness program
Schedule

Day shift

Supplemental pay types

Overtime pay

Application questions
  • Legally permitted to work in Canada?
  • Located in or willing to relocate to Smithers?
Education

Secondary School (required)

Experience

Customer service: 1 year (required)

Work Location

In-person