Counter Clerk
1 month ago
OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code.
What can I expect to do in this role?You will:
- provide receptionist services, in both French and English, for a Regional Office of the Public Guardian and Trustee
- provide program-related clerical and administrative support services to staff of the Regional Office
- provide effective front-line customer service to a diverse group of clients, the general public and various stakeholders
- you are proficient in English as well as in oral French at the advanced level. Your proficiency level will be confirmed before hire.
Communication Skills:
- you have demonstrated customer service and interpersonal skills to provide front-line service and good telephone manner in order to perform receptionist functions and provide factual information
- you have demonstrated oral and written communication skills to respond to inquiries, provide information to clients and develop reports
- you are able to demonstrate tact and sensitivity to communicate with clients
- you can work in a fast paced, high volume environment in both telephone and face-to-face situations
- you have demonstrated knowledge of general office procedures to facilitate the administrative operations of an office
- you are proficient with common office software such as Word, Excel, PowerPoint, Outlook and databases (e.g. PGTED) to type and access information
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