Resident Manager
7 days ago
**Job Summary:** We are seeking a dedicated and customer-focused individual to join our team as a Resident Services Representative, responsible for ensuring the health, comfort, and safety of our residents, while providing exceptional customer service and support.
Boardwalk is a leading provider of quality rental apartments and townhouses, operating over 33,000 units across Canada. We pride ourselves on providing a comfortable and welcoming living experience for our residents, and we're looking for someone who shares our commitment to excellence.
**Responsibilities:**
- Ensure the health, comfort, and safety of our residents
- Live on-site and be available to respond to all on-call needs outside of regular business hours
- Collect rent and follow up on defaults
- Minimize vacancies and meet or exceed budget targets by providing exceptional resident service
- Conduct inspections of vacant and upcoming suites
- Lease and show suites
- Ensure all rental inquiries are answered within guidelines
- Prepare and deliver bank deposits
- Perform administrative duties, including processing paperwork
- Ensure contractors arrive on schedule and complete work as per contract
- Manage inventory and perform snow removal, cleaning, and touch-up painting as required
- Complete other tasks assigned by the Leader
**Requirements:**
- 2 years of customer service experience preferred
- Post-secondary education in a related field
- Computer experience with web-based programs preferred
- Ability to learn and adapt quickly to changing systems and new technology
- Familiarity with computer tablets is an asset
**Company Values:**
- Integrity
- Associates
- Teamwork
- Customer Service
- Social Responsibility
**Diversity, Equity, and Inclusion Commitment Statement:**
We are committed to attracting and retaining a diverse team that values and celebrates individual experiences, perspectives, and unique identities. We strive to create inclusive, equitable, and welcoming working and learning environments that foster growth and understanding.
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