Advisor

4 days ago


Hamilton, Ontario, Canada Tesla Full time

As a Tesla Advisor, you will be the face of the company, delivering an exceptional experience to customers from the moment they walk into our showrooms to the delivery day.

Our team is passionate about sustainable energy and creating a memorable experience for our customers. We're looking for someone who shares our enthusiasm and can help us achieve our mission.

We're seeking a highly organized and hard-working individual who can create exceptional client experiences and support our team to achieve the highest level of success.

We're hiring for part-time and full-time positions.

Key Responsibilities:
  • Excite and educate prospective customers about Tesla's product offering and answer their questions through calls, emails, or text and outbound events.
  • Help maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential.
  • Contribute to the achievement of monthly sales and delivery targets by achieving and exceeding individual Sales and KPI targets.
  • Provide the highest level of customer service throughout the full sales and delivery cycle and installation process.
  • Prepare, stage, and charge customer vehicles in advance of their scheduled delivery appointment.
  • Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer's needs and comfort level.
  • Execute customer documents on delivery day and conduct direct deliveries from Delivery Centers to customer homes.
Requirements:
  • Bilingual, French and English (French as mother tongue or equivalent proficiency).
  • At least 1+ year of customer service and/or sales experience with a proven track record to meet or exceed goals.
  • Positive, enthusiastic, and passionate about the changes in the personal transportation industry.
  • Proficient with Microsoft Office suite and CRM tools.
  • Ability to work evening hours, weekends, and holidays in a retail environment.
  • Ability to obtain appropriate state licensing, where applicable.
  • Must maintain a valid Class 5, G, or G2 driver's license for Canada.

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