Building Services Mentor

1 week ago

Saskatoon, Saskatchewan, Canada Boardwalk Full time
We are seeking a skilled Maintenance Technician to join our team, responsible for addressing maintenance requests and emergencies, ensuring our Resident Members' peace of mind.

Boardwalk provides Canadians with a quality, comfortable, home living experience. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

As a Maintenance Technician, you will be the face of our company, providing exceptional service to our residents. You will be responsible for addressing all maintenance requests and emergencies, ensuring our residents' peace of mind.

Responsibilities:
  • Meet with new Associates on their first day of work
  • Conduct hands-on training with new Associates, following mentorship training guides
  • Provide ongoing feedback to Associates during training, including face-to-face and written testing
  • Conduct formal training as needed
  • Follow up with new Associates on a weekly basis
  • Continue to be available as a resource to new Associates after training is complete
  • Provide feedback to Area Coordinator on new Associate training
  • Provide Area Coordinator with updates regarding the necessity of additional training or recertification
  • Conduct necessary retraining with existing Associates
  • Develop training guides or procedure manuals as per Regional Director/Human Resources requests
  • Ongoing review and implementation of improvements to mentorship program
  • Liaise and participate with Human Resources/Regional Director regarding the effectiveness of mentorship program
Requirements:
  • Post-secondary education preferred
  • Boardwalk experience in necessary positions
Technical Requirements:
  • Strong knowledge of tools, parts, building maintenance, and operations
  • Strong knowledge of Boardwalk applications - BARTS, BOSS, BAPS, Transact
  • Familiarity with computer tablets is an asset
Non-Technical Requirements:
  • Ability to communicate effectively in English, both written and oral
  • Dedicated to building better communities for all our customers and surrounding communities
  • Able to troubleshoot site technical issues as per Area Coordinator/Regional Director
  • Exceptional organizational, interpersonal, and time-management skills
  • Experience dealing with day-to-day business operations
  • Deadline and goal-oriented
  • Exceptional team-building and leadership skills, including ability to motivate and lead other Associates in a team environment
  • Ability to work independently and with other Associates in a team environment
  • Ability to create trust and build lasting business relationships
  • Ability to multi-task and prioritize workload, and the workloads of others
  • Eager to take on new challenges and to challenge the status quo of doing things
  • Must have a vehicle and a clean driving record
  • Willing to travel
  • Participate in additional formal training
Additional Details:
  • Vehicle required
  • Valid driver's license

Interested applicants are invited to submit a cover letter and resume.

We are committed to attracting and retaining a diverse team that will honour and celebrate your experiences, perspectives, and unique identity, regardless of age, ethnicity, race, colour, abilities, religion, socio-economic status, culture, gender, sexual orientation, gender identity, and gender expression.

We believe every Associate in our team enriches our diversity by exposing us to a broad range of values, customs, and experiences to better understand and engage with the world around us, identify challenges, so as to discover, design, and deliver solutions together.

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