Customer Service, Call Centre, and Cargo Agent

1 week ago

Williams Lake, British Columbia, Canada Pacific Coastal Airlines Full time
Customer Service, Call Centre, and Cargo Agent (Williams Lake)

Summary: We are seeking a part-time Customer Service, Call Centre, and Cargo Agent to work up to 20 hours per week in Williams Lake, providing excellent phone and people skills in a dynamic and rewarding work environment.

Pacific Coastal Airlines is a company that honours its motto of People Friendly, People First for both employees and passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty.

The ideal candidate will have excellent phone and people skills, enjoy working in an ever-changing environment, and be able to multitask and problem-solve effectively.

Key Responsibilities:

  • Respond to phone inquiries regarding fares, schedules, and routings
  • Book, change, and cancel flight reservations
  • Resolve service disruption issues over the phone and in person
  • Check-in passengers, issue boarding passes, and verify immigration documents
  • Check baggage and collect excess baggage/overweight charges
  • Execute deplaning and boarding processes, ensuring a safe, on-time departure
  • Process cargo shipments
  • Possess an excellent understanding of company products, services, processes, and guidelines
  • Commitment to providing a safe, stress-free, and friendly passenger experience
  • Deliver service standards in accordance with Pacific Coastal Airlines philosophy
  • Other duties as assigned

Qualifications and Competencies:

  • Experience in customer service
  • Ability to work under pressure with minimal supervision
  • Clear and effective communication skills with demonstrated ability to have difficult conversations
  • Ability to work in a time-sensitive, ever-changing environment
  • Comfortable using computers, credit, and debit machines
  • Able to work outdoors during inclement weather conditions
  • Flexible to work weekends, evenings, holidays, and/or irregular shifts
  • Must represent Pacific Coastal Airlines in a professional manner
  • Must be able to obtain and maintain designated security clearance
  • Capable of lifting up to 70 pounds

Why Pacific Coastal Airlines?

We offer excellent travel perks to employees and their eligible family members, as well as discounts with various hotels and restaurants within the communities we serve.

We have employee recognition and reward programs, a milestone service recognition program, and employee appreciation events throughout the year.

Pacific Coastal Airlines is an equal opportunity employer, committed to a policy of non-discrimination in all of our employment practices.

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