Onboarding Consultant

4 weeks ago

Vancouver, British Columbia, Canada FISPAN Full time

We are seeking a Customer Success Specialist to join our team at FISPAN, a leading Enterprise SaaS FinTech start-up. In this role, you will be responsible for providing exceptional customer service experience, developing strong relationships with customers, and becoming a technical subject matter expert for our products and services.

FISPAN is a Vancouver-based start-up that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. We are committed to creating a seamless banking experience for our clients and are looking for a talented individual to join our team.

  • Key Responsibilities:
  • Provide exceptional customer service experience by providing support for new FISPAN users in the implementation of FISPAN's products
  • Develop strong and trusted relationships with customers throughout the implementation project
  • Become the technical subject matter expert (SME) for FISPAN's products and services
  • Effectively and proactively troubleshoot errors occurring during the customer onboarding process
  • Respond to all internal and external stakeholder questions and concerns with a high level of professionalism
  • Collaborate with other departments, including Product, Development, DevOps, and Management, to build customer feedback loops and drive constant improvement.
  • Document customer communications and recurring technical issues to support product quality programs and product development
  • Contribute to Support Knowledge Base Articles and FAQ's
  • Contribute to customer success initiatives when needed
  • Requirements:
  • Two years experience in a customer or client facing role
  • Experience with implementing SaaS or similar products for large enterprise users is a bonus
  • Strong aptitude with an ability to learn new technologies quickly
  • Excellent written and verbal English proficiency
  • Self-motivated, confident, competitive, detailed-oriented, and big appetite for high achievement
  • Available to work flexible hours/shifts, including on-call and statutory holidays
  • Superb customer service skills
  • Interested in technology and how money gets from point A to Point B.
  • A second language not necessary but is an asset
  • Someone who is wanting to make an opportunity their own
  • Looking for growth potential in the role and organization

About FISPAN:

  • We are a fast-growing and dynamic start-up with a team of experienced professionals
  • We are committed to creating a seamless banking experience for our clients
  • We offer a competitive compensation package and benefits, including extended health and dental benefits, paid time off, and savings and retirement plan matching
  • We foster a culture of innovation, collaboration, and teamwork, with opportunities for career growth and development

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