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Full Time Support Service Supervisor
4 months ago
The Support Services Supervisor is a non-executive member of the Management Team and is responsible in accordance with established operational policies and procedures, mission and values:
- To give oversight and supervision to all employees and tasks in the food services and housekeeping departments (defined as Support Services)
- To ensure cleanliness and safety standards are maintained throughout the facility for inventory control
Written and Verbal Communication
- Coordinate and post weekly menus ensuring they are dietician-approved as nutritionally balanced
- Send work orders to the City of Toronto and oversell work completion
- Develop and document options and recommendations to issues and problems
- Support key stakeholders in understanding the implications of options and decisions
- Assist with scheduled fire drills and assessment
- Deal with resident complaints regarding food services and housekeeping matters
- Conduct regular surveys with residents to ensure quality assurance in food service delivery
- Fill and file internal supply order requests from staff members
- Implement and update as required an operational manual for support services
- Ensure support services employees are aware of and have access to all policies and procedures affecting them. Conduct regular review of policies for compliance
- Record and control inventory of all site resources
- Responsible for the cleanliness and safety of the facility
- Conduct daily and weekly rounds of facility to ensure safety and cleanliness including storage areas
- Give oversight to requests for refreshments and meals for program activities/ meetings
- Oversee delivery of supplies to ensure order accuracy
- Ensure that weekend supplies are available for staff as per weekend supply listing
- Oversee donations and work in collaboration with Support Service Employees and Cooks to maintain a safe and organized environment in storage areas
Reporting
- Together with Assistant Director, give oversight to work orders ensuring they are completed, recorded and filed
- Work with maintenance contractors for repair of kitchen or dining room equipment as per Assistant Director approval
- Together with Assistant Director, establish and maintain relationships with suppliers
- Ensure that cleaning and food service delivery are conducted in keeping with Public Health, Salvation Army, Hostel Standards and Occupational Health & Safety standards and requirements
- Generate and keep current master inventory listing. Conduct annual inventory of ISS's furniture and equipment, recommending replacement as required by Assistant Director
- Prepare product orders for approval of Assistant Director. Place orders if directed
WORKING CONDITIONS:
- This is a permanent full time position based on 37.5 hours per week
- Flexibility with schedule including evening and weekends
- Dealing with client's complaints
- Fast environment
- Completed High School
- Certificate in first aid/CPR, WHMIS, Food Handling, Crisis Intervention and Conflict Resolution
EXPERIENCE AND KNOWLEDGE:
- Three years' experience working in the food services industry
- Supervisory experience with proven leadership ability
- Thorough knowledge of the Toronto Shelter Standards
SKILLS AND CAPABILITIES:
- Comfortable working within a diverse and multicultural environment
- Effective organizational and communication skills
- Ability to work independently as well as part of a team
- Physically able to meet the demands of regular rounds of facility
- Attention to detail, problem solving and analytical skills.
- Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
- Basic computer literacy
- Possess excellent problem-solving skills
- Ability to function as a team member
- Fluent in written and spoken English
- Second language an asset
- Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening
- Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities
The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.
We thank all applicants, however, only those candidates to be interviewed will be contacted.
You must advise your managing supervisor of your intentions prior to submitting your application.
