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Overnight Support Worker
4 months ago
Salary:Exclusively Onsite, 650 Queen St E
External Rate F7 - $49,179.05
Internal Rate F8 - $50,182.70Application Deadline:April 26th, 2024, by 11:59 pmProgram Overview – Supportive Housing, Community Care - First Steps to Home (SH) FSTH
Homes For Good Supportive Housing Program provides housing for seniors who have been street involved, experiencing mental health and/or addictions issues. The program provides onsite psychosocial, primary care supports and services including: intensive case management; harm reduction and addiction supports; therapeutic and supportive counseling; 24-hour staffing; assistance with activities of daily living; nursing services; life skills development; social and recreational activities; volunteer opportunities; and follow up support.
What You Will Do
- Provide reception services to staff, and residents living at St. Hilda's Tower. FSTH
- Ensure the safety of the building and its occupants after regular business hours.
- Monitor activities in the common areas and the outside perimeter of the building through the security cameras/visual inspections and responds appropriately.
- Implement crisis response strategies, including de-escalation, support, debriefing, etc. when necessary.
- Complete hourly rounds on the participant floors.
- Provide after-hours supportive counselling to residents when required.
- Re-direct any visitors and responds to issues appropriately.
- Perform lock up and alarm duties in accordance to established procedures.
- Respond to the 24-hour resident personal alarm system according to appropriate procedures.
- Understand how to operate, trouble shoot and contact the 24-hour response team for the emergency response system as necessary.
- Carry out appropriate First Aid responses, when necessary.
- Work effectively with other team members, including on site Personal Support Workers, to address resident and building issues.
- Complete a detailed participant activity log & shift exchange, reporting any incidents, occurrences, health and safety risks, status of resident community, resident interpersonal conflict.
- Understand risk management procedures and responds professionally and appropriately. This includes, but is not limited to responding to all emergency situations, such as managing a resident emergency (e.g. illness, fire in the unit or building), or emergency that affects building operations (e.g. elevator breakdown, power failure).
- 2 Year diploma in social services or certification in security.
- 3+ years of experience working with older adults and/or seniors with mental health, addictions issues, and street involvement.
- Ability to interact effectively with high risk, marginalized, and vulnerable individuals.
- Demonstrated ability and experience dealing with aggressive behaviours and effective de-escalation and boundary setting skills.
- Demonstrated ability in written, oral, and interpersonal communication skills.
- Demonstrated ability to work independently within established agency policies and procedures.
- Demonstrated ability in conflict resolution and crisis intervention skills.
- Demonstrated use of good judgment.
- Experienced team player.
- Demonstrated competency with using computers, databases, and web-based applications.
- Knowledge of geriatric and aging issues.
- Knowledge of harm reduction approach.
- Knowledge of mental health act.
- Knowledge of community resources and various systems in Toronto.
WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.
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