Visitor Services Guide

1 month ago

Regina, Saskatchewan, Canada City of Regina Full time

Job ID: 2364

Openings: Up to 2

Jurisdiction: CUPE Local 7

Division: Communications, Service Regina & Tourism

Department: Tourism

Location Name: Regina, Saskatchewan, CA

Type of Posting: Internal & External

Employment Type: Part-time, casual opportunity for up to 1 year

Hourly Salary: $ $25.54

Date Posted: August 8, 2024

Closing Date: August 14, 2024

Land Acknowledgement

We are proud to reside on Treaty 4 Territory and the traditional lands of the Cree, Saulteaux, Dakota, Nakota, Lakota, and Métis Nation, honoring and respecting these Nations and ancestors of this territory and grateful to be here. Regina is committed to building trust and creating true partnerships with Indigenous peoples.

Equity, Diversity & Inclusion

The City of Regina is an equal opportunities employer dedicated to fostering a respectful, collaborative, inclusive, and barrier-free workplace, allowing everyone to achieve their full potential. We value diversity as a key to our success and encourage all qualified candidates, including Indigenous peoples, people of color, 2SLGBTQIAP+ individuals of all genders, persons of disabilities, and members of equity-seeking communities, to apply.

The City of Regina is committed to ensure accessible and accommodating processes during the application and selection phases. If you need accommodation at any point during the recruitment process, please inform our Talent team and we'll collaborate with you to address your requirements.

Please note: this opportunity is seeking candidates who are interested in casual/part-time work. Working approximately 20-30 hours per week, shifts will typically be scheduled Wednesday through Sunday, with adhoc shifts to work various events as required.

Join the Tourism department as our next Visitor Services Guide Primarily situated at the heart of Regina's YQR Airport, you will provide a warm welcome and expert guidance to travelers from around the world. This role involves managing inquiries, offering top-notch visitor services, and sharing your knowledge of Regina's attractions and services.

This role also offers the exciting opportunity to set up and manage tourism booths at various events in the City of Regina, where you will distribute informational materials, guides, and sell promotional items as needed.

If you have a passion for highlighting the best our city has to offer, thrive in delivering exceptional face-to-face customer experiences, and excel in independent work, this job is perfect for you

Key Duties:

  • Provide in-person visitor services and sell promotional items primarily at the City of Regina YQR airport and at various adhoc events that happen around the City of Regina.
  • Receive inbound calls and inquiries, record details, determine customer needs, identify solutions, and escalate queries as required.
  • Respond to emails and social media queries within defined timelines.
  • Educate the public on using the City of Regina tourism website.
  • Utilize, consult, and update computerized records.
  • Perform cash management functions, including revenue collection, record-keeping, and balancing.
  • Act as an ambassador for the city by greeting customers, answering inquiries, and managing deliveries and visitor flow.
  • Conduct searches, input & validates data, generates reports and lists from various programs and applications.
  • Distribute informational materials and guides and sell promotional items.
  • Communicate information, instructions, and updates to relevant departments and staff.
  • Manage inventory and ensure an adequate supply of information materials for the kiosk.
  • Support the director and assist with administrative duties for the work unit.
  • Other duties as assigned.

Key Knowledge, Skills, and Abilities:

  • Have exceptional customer service & communication skills for in person, on the phone, and via email.
  • Strong organizational skills & time management skills
  • Ability to work independently with strong judgement.
  • Understand the municipal organization structure and related external agencies' programs and services related to tourism.
  • Skilled with office productivity software, internet browsers, search engines, enterprise software, discipline-specific software, and technology devices.
  • Responding sensitively and appropriately to customer needs.
  • Providing written responses to email and social media queries

Key Education & Experience:

  • The successful candidate will have completed secondary school or equivalency and will have on-the-job customer service experience.

Working Conditions:

  • Must hold a valid driver's license with expected traveling typically around Regina city limits to various events at various locations as required.
  • Required to move, lift, and carry deliveries/objects/equipment/supplies/files to different locations.
  • Sitting and standing intermittently through a shift.
  • Comfortable working independently and alone throughout a shift.
  • Working on a computer/tablet.

Additional Requirements

  • Successful candidate may be required to obtain and provide a satisfactory criminal record check, as per the City of Regina's Criminal Record Check Policy.
  • Successful candidates will be required to provide proof of acquired education.
  • Additional assessments may be conducted to evaluate competencies, knowledge, skills and abilities.

Join our team at the City of Regina and contribute to our vibrant community

We prioritize your well-being, support your professional growth, and value inclusive hiring. Enjoy competitive compensation, attractive health and wellness benefits, and a variety of educational support and in-house courses for your development.

If you have a passion for public service and want to make a difference in our community, then please apply.

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