Funeral Assistant

2 weeks ago


Keswick, Ontario, Canada Park Lawn Corporation Full time
Funeral Service Coordinator

M.W. Becker Funeral Home is a leading provider of funeral and cemetery services, dedicated to delivering exceptional care and support to families in their time of need. As a Funeral Service Coordinator, you will play a vital role in ensuring that our clients receive the highest level of service and satisfaction.

Key Responsibilities:
  • Provide exceptional customer service to client families, ensuring their needs are met and exceeded.
  • Assist with funeral services, including greeting visitors, coordinating pallbearers, and parking.
  • Ensure public spaces are clean and prepared for services, including the lobby, chapels, restrooms, and reception areas.
  • Assist with the movement of casketed deceased and other related items.
  • Responsible for assisting client families in and out of limousines, with special emphasis on the handicapped and elderly.
Requirements:
  • Possess a valid driver's license in good standing.
  • Ability to lift a minimum of 30lbs and occasionally lift in excess of 80lbs.
  • Ability to multitask, prioritize, and differentiate level of importance.
  • Ability to work both indoors and outdoors in all weather conditions.
  • Excellent attention to detail and high degree of accuracy.
  • Standing for long periods of time is required.
Competencies:
  • Communication Proficiency.
  • Teamwork Orientation.
  • Detail Orientation.
  • Thoroughness.
  • Customer Service Orientation.
  • Time Management.
Physical Demands and Work Environment:
  • Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.
  • Equipment used to perform the essential function of this position includes, but is not limited to; computer, fax, copier, multi-line phone system, AV system, body lift, casket handling/transport devices, personal or company owned vehicle.
  • Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift to 25 pounds.
  • This position may also require reaching, pushing, and pulling.
  • This position may also be exposed to chemicals and/or blood borne pathogens. Exposure risk is considered: Low
Travel:
  • This position requires out of area and overnight travel.
Additional Requirements:
  • Attend and perform work in a professional and courteous manner in accordance with the employer's requirements.
  • Demonstrated willingness to participate in growing market share through community involvement.
  • Able to read, write, and speak English fluently. Bilingual is a plus.
  • Ability to communicate effectively with internal, as well as external customers, community leaders, and grieving client families.
  • Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
  • Maintains a positive attitude and working environment through organization and communication.
  • Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.


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