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Automotive Dealership Parts Advisor
3 months ago
Position Summary
The Parts Advisor is a professional and customer-orientated individual with excellent communication skills, automotive parts knowledge and preferably General Motors (GM) experience. The primary responsibilities include assisting customers with their inquiries and needs, maintaining accurate inventory, and ensuring timely deliveries of orders. Reporting directly to the Parts Manager, the Parts Advisor works across all departments to ensure efficiency and customer satisfaction in the Parts Department.
Key Responsibilities
- Provide exceptional service to customers, both over the phone and in person, by answering inquiries and clearly explaining parts, accessories and current specials available
- Receive payments from customers and provide labor estimates when necessary
- Assist in routine inventory counts and restocking
- Source and place accurate parts orders for customers, technicians and stock
- Monitor the status of orders to ensure timely delivery of parts and communicate with various departments accordingly
- Ensure a high level of customer satisfaction, including handling elevated customer issues until resolution
- Maintain detailed records of delivery pick-ups
Additional duties and responsibilities may be assigned or modified as necessary throughout your employment.
Cultural Skills & Requirements
- Excellent communication, interpersonal, and organizational skills
- Exceptional customer service skills
- Ability to prioritize and maintain professionalism during high-volume periods
- Self-driven to work independently with the ability to work effectively and collaboratively in a team environment
Technical Skills & Requirements
- Minimum 1 year of experience in an automotive parts advisor position
- General Motors (GM) experience is preferred
- Dealership experience required
- Knowledge of aftermarket parts and accessories is preferred
- Experience with Collision Link is an asset
- Post-secondary training is an asset
- Commitment to continuous learning to update product knowledge and industry trends
Logistical Requirements
The Parts Department is open five days a week—Monday to Friday from 8:00 AM to 4:30 PM. This is a full-time position at our Dueck Richmond location. On occasion, you may be required to work extended hours to meet deadlines based on the needs of the business.
Why Dueck Auto Group
- Competitive wage
- Extended health and dental benefits
- A dynamic and fast-paced work environment.
- Opportunities for career growth and advancement within our dealer group
About Us
Dueck Auto Group is one of Canada's largest automotive dealerships with four locations in the Greater Vancouver Area - Dueck on Marine,
Dueck Downtown, Dueck Richmond and Dueck Isuzu.
Since founding in Vancouver in 1926, Dueck Auto Group has been committed to delivering exceptional quality and customer service. As a family-owned and operated company, we have a long-standing commitment to supporting the community.
Our organization currently employs over 400 hard-working and dedicated individuals. We encourage career growth through continuous training and professional development. Dueck Auto Group is constantly growing and looking for individuals who can contribute to our business operations today and into the future. We provide highly competitive compensation plans and offer our employees extended health and dental benefits. We welcome you to join our dynamic and innovative team.
Join our Team
We encourage all qualified candidates to apply by submitting a resume. We thank you in advance for your application. Only those considered for the position will be contacted for an interview.
