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Victim Witness Services Worker

4 months ago

Brampton, Ontario, Canada Ombudsman Ontario Full time
Do you have a passion to support diverse groups of clients and understand crisis management? Are you a dedicated professional whom can engage empathetically and support your team in an inclusive and challenging work environment?


If so, consider this role as a Victim Witness Service Worker to provide a full range of services to victim/witnesses of crime, including needs assessment, crisis intervention, emotional support and referrals, and to participate in stakeholder networks and public education.

The Victim/Witness Assistance Program provides information, assistance and support to victims and witnesses of crime to increase their understanding of, and participation in, the criminal court process.

Note: Effective, January 1st, 2024 the correct salary range for this position will be $1,265.80 to $1,554.23 per week in compliance with OPSEU collective agreement provisions.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.


We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.


Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.


We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code.

Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?You will be:

  • Providing information/support/assistance to clients
  • Managing/coordinating assigned high volume of cases
  • Acting as a liaison/maintaining networks to advocate the needs/interests of clients
  • Participating in projects/committees/public education activities
  • Preparing statistical reports
How do I qualify?Technical KnowledgeYou have

  • demonstrated skills in providing services to victims of crime and/or marginalized/vulnerable clients meeting their special needs.
  • proven experience working with victims/witnesses of crime, specifically of domestic violence, sexual assault, child abuse, homicide and death related cases.
  • comprehensive knowledge of and demonstrated skills/ability in providing services to victims of crime and or/marginalized/vulnerable clients.
Analytical, Judgement and Problem Solving Skills

  • You can deal with client issues, interact with stakeholders and recommend services improvements.
  • You have ability to apply program policies, relevant legislation and guidelines to assess clients immediate risks, to consider various alternatives and to select and apply the best plan of action to meet unique needs.
  • You can foster co-operation of services providers in implementing new or enhanced services and bring contentious matters to the Manager.
Communication, Interpersonal and Teamwork Skills

  • You can deal effectively and appropriately with a diverse clientele and liaise effectively with criminal justice partners.
  • You possess demonstrated ability to network effectively with community agencies, work with diverse communities and be sensitive to their needs.
  • You can write reports, case file summaries, and assist in developing and conducting training programs.
  • You can work effectively in an inclusive team environment.
Case Management/Organizational and Planning Skills

  • You have demonstrated ability to manage a large caseload independently.
  • You can prioritize work in an environment of demanding multiple deadlines
Computer Skills

  • You have demonstrated knowledge of MS Office Software and working with database systems.

Important Pre-Assignment Application ProcessAs part of the application process, please provide a written response of 250 words or less to describe the following:


As a Victim Witness Services Worker, you will provide services to victims of crime as well as marginalized and vulnerable clients to meet their needs.


Please describe your understanding of the following terms:
victim-centered, trauma-informed and marginalized, and describe your experience with them. How would your knowledge and experience with these terms inform your interactions with diverse clientele, criminal justice partners and community agencies?


Please write your full name at the top of your pre-assignment response and include with your cover letter and resume and upload under ONE attachment.

APPLICATIONS THAT DO NOT HAVE THE PRE-ASSIGNMENT INCLUDED WILL NOT BE CONSIDERED IN THE SCREENING STAGE.