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Manager, Global Product Owner, Channels

3 months ago

Toronto, Ontario, Canada Scotiabank Full time

Requisition ID: 201613

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Manager, Global Product Owner, Channels - New York, NY / Toronto, ON

Global Transaction Banking

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB's comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Purpose

This is an exciting opportunity for a Subject Matter Expert in Cash Management and Payments to play an integral role supporting the development of a global online banking platform for small business, corporate and commercial customers.

The incumbent is responsible for the supporting the planning and business execution of the online business banking channel. This will include working various stakeholders across the organization to design, develop and implement the platform. The incumbent will be accountable for refining and prioritizing requirements, ongoing optimization of
capabilities and supporting customer adoption.

In fulfilling the role, the incumbent will be supporting the creation of a global product. This will require them to work independently and as part of a cross-functional global team, focusing on the North American Corridor (USA focused but also working closely
with Canada and Mexico) and also working with partners across the rest of the Bank's international footprint. The incumbent will work closely with key internal partners (e.g., Technology, Security, Control Functions and other business partners) and external partners such as third-party vendors, suppliers and consultants as needed to lead, co-lead and/or support the development of this platform.

What You'll Do:

  • Define the target customer experience, leveraging market intelligence and user centric design principles and ensure the prioritization of this throughout the build process:
    • Understanding current market research and tracking of global trends, competitor offerings and understanding market requirements
    • Maintaining lines of communication with delivery network, partners and customers about needs, competitive opportunities and trends.
    • Maintaining active participation in strategic conversations about customer experience in the business banking space
  • Develop and execute strategic business plans and requirements for the global platform:
    • Use market and industry knowledge to translate user needs into user stories and acceptance criteria for your team, maintaining a backlog of 3 to 4 sprints ahead of the team
    • Direct the development and definition of key capabilities and functionality
    • Review development work completed throughout sprint cycles to ensure key metrics are achieved and a process of continual improvement of the capabilities and customer experience are achieved
    • Support the implementation of the platform from migration strategy creation, internal and external pilot and ongoing sustainment
  • Provide strong team leadership to motivate the program teams and ensure the achievement of agreed upon performance metrics by:
    • Set team goals, monitor and report progress regularly using dynamic / visual tools
    • Fostering and developing a strong, positive team environment, driving individual contributor and team empowerment, innovation and a high degree of engagement
    • Sharing knowledge, experience and responsibility with technology teams in a drive for the highest standards of professionalism and service excellence
    • Monitoring and coaching to achieve performance metrics
    • Ensure all team members are aware of the business rationale as to why we are building certain functionalities and the associated customer impact / feedback received
    • Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct
  • Act as a Subject Matter Expert in the realm of online business banking channels and the associated Cash Management and Payment Services offered through them:
    • Payment Services, including International Wire Payments, Domestic low-value clearing systems (ACH) Bill, Service and Tax Payments and Account Transfers
    • Account Balance and Transaction Reporting, Account Statements, Account Reconciliation and Collection / Receivables services (including cheque processing /clearing/reconciliation)
    • Liquidity Management services including zero-balance accounts, account sweeps and fund pooling
    • Channel security components including perimeter security, fraud management, biometric and risk-based authentication models

What You'll Bring:

  • Degree / post graduate degree, preferably in Business Administration
  • 5+ years' experience in Cash Management and Payments industry and in-depth understanding of the global payments marketplace and regulatory environment
  • Experience working on large technology projects using industry-standard delivery methodologies (e.g., Agile/Scrum/Kanban) i.e. facilitating ceremonies, managinga backlog/release plan, tracking team-level metrics, removing blockers(burndown diagram, burn-up release, etc.)
  • In-depth understanding of delivery networks of financial products and services within the context of the Bank's sales and service strategies across the various delivery channels.
  • Strong business sense with knowledge of financial concepts and the ability to apply them to business situations.
  • Strong negotiating skills with experience in deal structuring as responsibilities include negotiating on behalf of the Bank with other sophisticated entities.
  • Excellent written & oral communication skills are required (English required, Spanish is nice to have but not required)

Work Arrangement:

  • Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel within North America, on occasion, with advance notice provided.

Interested?

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That's why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): United States : New York : New York City || Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.