Service Manager

4 weeks ago


Etobicoke, Canada SMS Equipment Inc. Full time

Lead and manage the Branch\u2019s Service operations to meet customer commitments in a safe and efficient manner. This includes leading day to day activities, ensuring compliance with safety and company standards, and taking corrective action to improve job results.

  • Manage Service operations to meet customer commitments
  • Ensure compliance with safety and company standards
  • Take corrective action to improve job results
  • Serve customers by answering calls and resolving service problems
  • Prepare reports and quotations as required
  • Schedule service work and communicate with customers
  • Prepare service quotes for internal and external customers
  • Maintain repair schedule and communicate with customers
  • Ensure payroll, human resources, safety, and other company policies are met and enforced
  • Maintain a safe and clean working environment
  • Ensure trades people follow safe procedures
  • Support and develop staff by training and ensuring employees are trained in their assigned tasks

The successful candidate will have relevant education in either Parts or Heavy Equipment and 5 to 8 years experience in the relevant trade. Supervisory experience is an asset and a valid Class 5/G drivers license is required.

Motivated and able to influence others, with excellent computer skills, organizational and multi-tasking skills, and a working knowledge of OSHA regulations and equipment inspection requirements are essential.

Safety is one of our values and we care for each other without exception. Our successful candidate is intrinsically motivated and committed to making safe choices.


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