Team Lead

5 days ago

Oakville, Ontario, Canada Roots Full time

Lead a team of sales associates to exceed sales goals and provide exceptional customer service in a fast-paced retail environment.

Team Lead

The Team Lead plays a crucial role in linking the leadership team and sales associates, assisting with operational functions, and motivating the team to achieve exceptional results.

  • 1+ years of experience in a retail apparel environment, with a focus on luxury retail a plus
  • Proven ability to lead a sales team and be viewed as a leader among peers
  • Experience with POS management, daily banking procedures, and submitting timely reports
  • Strong organization and problem-solving skills
  • Passion for delivering exceptional customer experiences
  • Ability to collaborate with others and work independently
  • Availability for varied weekly shifts, including weekends, closing, and holidays
The Impact You'll Have

As a Team Lead, you will have the opportunity to shape the company's future by:

  • Demonstrating a customer-obsessed selling culture and building brand loyalty through excellent product knowledge
  • Partnering with store management to execute action plans that optimize results and ensure effective execution of all store operational activities
  • Contributing ideas and solutions to the leadership team that result in increased productivity and improved operations of the store
  • Assisting store management in conducting new associate onboarding and trainings
  • Coaching associates on customer service fundamentals and providing positive feedback
  • Assisting in resolving customer service matters
  • Overseeing and delegating tasks to the team to maximize efficiency of store operations
  • Communicating individual and/or team performance feedback to store management
  • Ensuring team receives scheduled breaks and/or meal periods
  • Creating an open and outward communication on the sales floor
  • Ensuring adherence to all company policies, procedures, and guidelines
  • Performing opening and closing procedures, and any inventory duties as directed
About Roots

Roots is a culture and lifestyle that values dynamic individuals who are passionate about retail and fashion, and who share our vision for a safer, cleaner, healthier planet.

We offer a culture that fosters inclusion and respect, and we are committed to providing accessible employment practices.

  • Pay Type: Hourly

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